Front Office Manager

Job Description

We are thrilled to be working with a prestigious hotel based in Ayrshire as they require a Front Office Manager to join their team. This role offers excellent development opportunities for those looking to progress their career within the hospitality industry.


What you will get in your new role

  • Annual salary of £38,000 per annum
  • Working pattern of 8-hour shifts, 5 days over 7
  • Staff accommodation
  • Company social events
  • Free leisure/gym membership
  • Free meals on shift
  • Internal/company discounts
  • Staff canteen


Responsibilities in your new role 

  • Coordinating all activities and operations of the front office while maintaining a strong presence on the floor.
  • Representing the company positively with guests and reinforcing a customer-focused approach to hotel operations at all times.
  • Providing clear leadership for quality and process improvement initiatives aligned with business goals.
  • Supplying effective training to enable all front office associates to carry out their duties as required.
  • Implementing standard policies, systems and procedures relating to hotel operations including health and safety systems.
  • Ensuring quality of data is maintained within the property management system enabling accurate guest history and sales information.
  • Encouraging ideas and participation from all team members through monthly team briefings, daily morning meetings and daily operations meetings.


Your personality, experience and qualifications

The ideal candidate should possess relevant experience in overseeing rooms and front office operations, demonstrating proficiency in budget management. Furthermore, strong relationship management abilities coupled with high levels of patience, tact, and diplomacy are essential. The ability to assess and evaluate the performance of fellow employees fairly is crucial. A keen eye for detail, exceptional organisational skills, and proficiency in computer operations, particularly with Microsoft Office applications such as Excel, PowerPoint, and Word, as well as familiarity with Opera, are highly desirable attributes for this role.


Apply now!

Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references.

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