Hotel Receptionists provide the first impression guests have of a hotel. A Hotel Receptionist Job includes greeting guests and checking them in and out of the hotel. However, a Hotel Receptionist jobs may also involve a large amount of administrative work including taking reservations, allocating rooms, record keeping, passing on messages, compiling bills to name just a few.
Hotel Receptionists will have a great deal of contact with guests organising special requirements, dealing with requests for taxis, theatre tickets, information about the local area and taking valuables for safe keeping.
Inclusive duties in Hotel Receptionist/Concierge jobs
Hotel Receptionists and Concierges will be required to use a reservations computer system in all but the smallest hotels, although a Hotel Receptionist will often also use word processors as well as fax machines and switchboards. In large, a Hotels Receptionist may work as part of a specialist team dealing with certain aspects of reception work. However, in smaller hotels, Receptionists may handle a very large range of tasks.
Hotel Receptionists must also liaise constantly with the housekeeping department to know which rooms are occupied.
Hotel Receptionists should maintain a calm, courteous and professional demeanour at all times and should:
- Be friendly and cheerful
- Enjoy interacting with other people
- Have good communication skills
- Be patient and helpful
Being a Hotel Receptionist involves a good deal of administration so would suit a candidate who is well organised and who has an administrative flair.
Hotel Receptionist salaries will depend on the size, type and location of the hotel. However, the starting salary for a Hotel Receptionist Job is around £18,000.
Hours of work may vary and can include days, nights, shifts, weekends and public holidays. Part-time work may be available which is paid pro-rate or at an hourly rate.
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