Hotel Receptionists provide the first impression guests have of a hotel. A Hotel Receptionist Job includes greeting guests and checking them in and out of the hotel. However, a Hotel Receptionist jobs may also involve a large amount of administrative work including taking reservations, allocating rooms, record keeping, passing on messages, compiling bills to name just a few.
Hotel Receptionists will have a great deal of contact with guests organising special requirements, dealing with requests for taxis, theatre tickets, information about the local area and taking valuables for safe keeping.
Duties of a Hotel Receptionist/Concierge
Hotel Receptionists and Concierges will be required to use a reservations computer system in all but the smallest hotels, although a Hotel Receptionist will often also use word processors as well as fax machines and switchboards. In large, a Hotels Receptionist may work as part of a specialist team dealing with certain aspects of reception work. However, in smaller hotels, Receptionists may handle a very large range of tasks.
Hotel Receptionists must also liaise constantly with the housekeeping department to know which rooms are occupied.
Hotel Receptionists should maintain a calm, courteous and professional demeanour at all times and should:
- Be friendly and cheerful
- Enjoy interacting with other people
- Have good communication skills
- Be patient and helpful
Being a Hotel Receptionist involves a good deal of administration so would suit a candidate who is well organised and who has an administrative flair.
Hotel Receptionist salaries will depend on the size, type and location of the hotel. However, the starting salary for a Hotel Receptionist Job is around £11,000, with experienced Hotel Receptionists earning around £13,000.
Hours of work may vary and can include days, nights, shifts, weekends and public holidays. Part-time work may be available which is paid pro-rate or at an hourly rate.
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