Guest Services Manager

Job Description

​​ If you thrive on delivering unparalleled guest experiences, have a knack for leadership and the charisma to lead a team in the vibrant city of Glasgow, then this is the opportunity you've been waiting for. We are on the lookout for a Guest Services Manager to join our world-renowned hotel client.

 

What you will get in your new role

  • Annual salary of £30,000
  • Company social events
  • Discounted food/drink on shift
  • Employee mentoring programme
  • Enhanced parental leave
  • Internal/company discounts
  • Staff canteen
  • Store discounts
  • Health cash plan 

 

Your new employer

Nestled in the heart of the historic Scottish city of Glasgow, this stylish hotel stands as a true landmark, characterised by a captivating interior adorned with modern finishes. Boasting a plethora of versatile meeting spaces and a well-loved bar and restaurant, it serves as the ideal haven for both business and leisure travellers alike.

 

Responsibilities within your new role

Primary responsibilities encompass overseeing guest satisfaction scores with the aim of enhancing both departmental and overall guest experience. Vigilant enforcement of accounting controls and procedures throughout all hotel departments is integral to the role. Additionally, supervision of the entire guest service team is required, along with the review of guest correspondence and incident logs to guide staff accordingly. Efficient management of guest room occupancy, creation of action plans to address service deficiencies, and ensuring a consistently high level of customer service, responding promptly to guest complaints and disturbances, are crucial aspects of the position.

 

Your personality, experience and qualifications

We are hopeful to speak to candidates with a minimum of two years in a similar managerial role within the hotel industry. Familiarity with Opera Micros is considered advantageous, and flexibility to work varying shifts throughout the week is essential. In terms of skills, the ideal candidate should exhibit positive leadership qualities to motivate and surpass standards within the team. Exceptional communication skills and a consistently positive attitude are also key attributes expected from the successful candidate.

 

Apply now!

Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references.

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