Medical Receptionist Jobs are responsible for being the first point of contact for patients or hospital visitors when they arrive at a healthcare centre.

Being an effective Medical Receptionist means providing a welcome to patients at the healthcare facility while keeping track of arranging and cancelling appointments for patients. A medical receptionist will also answer the telephone within the healthcare centre, passing any relevant messages on or dealing with queries where necessary.

Medical Receptionist Jobs duties and responsibilities

The responsibilities extend from filing medical records, taking requests for repeat prescriptions, assisting all visitors to the healthcare facility to keeping the reception area tidy.

  • Proficient user of EMIS and Docman and Sci-Gateway

  • Highly proficient using Microsoft Office Packages

  • Being hospitable and welcoming to visitors

  • Liaising with multiple departments on a daily basis

  • Filing, faxing, photocopying, emailing

  • Updating records both manually and electronically

  • Able to multi-task processing high volumes of calls

  • A professional, polite attitude to your job

Qualifications for medical receptionist jobs

There are no formal qualifications required to become a medical receptionist within a GP surgery, health centre or hospital, but skills required do include first-class organisational skills and the ability to work in a team environment.

Within a medical environment, receptionists should also possess an interest in working with people, a calm and sympathetic manner and a general interest in health issues. Health centres and GP surgeries use a specific healthcare computer system, normally G-PASS, to track patients appointments and records. Systems within hospitals and other healthcare facilities may vary, however, they must understand these systems fully in order to fulfill their role.

If you are looking for other roles within healthcare, have a look at our healthcare page for more information.

Contact the Healthcare Division Team

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