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Hotel Duty Manager Jobs

Illustration hands chopping vegetables on a cutting board with a knife, surrounded by a pepper, broccoli, and other kitchen items, with yellow accents on the knife handles.
Illustration hands chopping vegetables on a cutting board with a knife, surrounded by a pepper, broccoli, and other kitchen items, with yellow accents on the knife handles.

If you’re a hospitality professional with strong leadership skills and a passion for delivering exceptional guest experiences, a Hotel Duty Manager job could be your next big step.


Acting as the bridge between management and front-line teams, Duty Managers play a vital role in ensuring the smooth running of hotel operations, particularly during busy shifts.


At Stafffinders, we partner with leading hotels and resorts across the UK to recruit experienced and ambitious Hotel Duty Managers who thrive in fast-paced environments. Whether you’re progressing from a front-of-house role or looking to advance into hotel management, we’ll help you find the perfect opportunity that aligns with your skills and career aspirations.


What Does a Hotel Duty Manager Do?

A Hotel Duty Manager oversees day-to-day hotel operations, ensuring guests receive first-class service and any issues are quickly resolved. Working across departments, they maintain communication between reception, housekeeping, maintenance, and food and beverage teams to guarantee every guest enjoys a seamless stay. Typical responsibilities include:

  • Supervising hotel operations during assigned shifts.

  • Handling guest enquiries, feedback, and complaints promptly and professionally.

  • Monitoring room reservations, check-ins, and check-outs.

  • Coordinating with housekeeping and maintenance to ensure rooms and facilities meet brand standards.

  • Supporting staff with training, motivation, and performance management.

  • Maintaining safety, security, and compliance with hotel policies.

  • Assisting with financial and administrative tasks, such as end-of-day reporting.

  • Acting as the senior point of contact in the absence of the General Manager or Front Office Manager.

In short, Hotel Duty Managers ensure the guest experience is smooth, enjoyable, and exceeds expectations, every single time.


Skills and Qualities for Hotel Duty Manager Jobs

To succeed in a Hotel Duty Manager job, you’ll need a mix of leadership, communication, and problem-solving skills. The ability to stay calm under pressure and make quick decisions is crucial when managing guest relations and operational challenges.


Key skills and attributes include:

  • Strong background in hotel or hospitality operations.

  • Excellent customer service and communication skills.

  • Proven leadership and team management experience.

  • Exceptional organisational and multitasking abilities.

  • Confidence in handling guest complaints with diplomacy and professionalism.

  • Financial awareness and an understanding of operational KPIs.

  • Flexibility to work shifts, including evenings, weekends, and holidays.

How to Become a Hotel Duty Manager

Many Hotel Duty Managers start their careers in entry-level hospitality roles, such as Front Desk Agent, Concierge, or Guest Services Assistant, before progressing into supervisory or assistant management positions.


A degree or diploma in Hospitality Management, Business Administration, or Tourism can provide a solid academic foundation, while hands-on experience in customer-facing roles is essential for building operational knowledge.

Additional training in leadership, conflict resolution, and property management systems (PMS) will further enhance your career prospects.


View our latest Hotel Duty Manager jobs today and take the next step in your hospitality career.

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