Hotel General Manager Jobs
Are you a hospitality professional with exceptional leadership skills and a passion for excellence?
A Hotel General Manager job offers the opportunity to shape every aspect of a hotel’s success. As the driving force behind the guest experience and overall business performance, General Managers play a crucial role in ensuring operational efficiency, financial success, and brand reputation.
At Stafffinders, we work closely with luxury hotels, boutique venues, and leading hospitality brands across the UK to connect talented Hotel General Managers with rewarding opportunities. Whether you’re an experienced GM looking for your next challenge or an Operations Manager ready to step up, our hospitality recruitment experts are here to guide you every step of the way.
What Does a Hotel General Manager Do?
A Hotel General Manager oversees every department within a hotel, from front of house and housekeeping to food and beverage, events, and maintenance. Acting as both leader and strategist, they ensure the smooth running of operations while maintaining the highest standards of guest satisfaction and profitability. Key responsibilities include:
Overseeing daily hotel operations across all departments.
Leading and motivating the senior management team.
Setting business goals, budgets, and performance targets.
Ensuring guest satisfaction and handling escalated concerns.
Managing financial performance, including revenue, costs, and profitability.
Overseeing recruitment, staff development, and performance management.
Ensuring compliance with health, safety, and industry regulations.
Representing the hotel at networking events, trade shows, and corporate meetings.
Promoting the hotel brand and driving new business opportunities.
In smaller hotels, the General Manager may take a more hands-on approach, directly supporting operations, while in larger properties, the focus shifts toward strategic leadership, brand development, and partnership building.
Skills and Qualities for Hotel General Manager Jobs
To excel as a Hotel General Manager, you’ll need a blend of operational expertise, business acumen, and people management skills. You’ll be equally comfortable leading from the front, analysing performance metrics, and fostering a culture of exceptional service. Essential skills include:
Proven experience in hotel management or senior operational roles.
Strong leadership and decision-making abilities.
Excellent communication and interpersonal skills.
Financial and commercial awareness.
Strategic planning and problem-solving skills.
In-depth knowledge of hospitality operations and industry trends.
The ability to motivate and inspire large teams.
A guest-centric mindset with a commitment to excellence.
Employers value General Managers who can balance profitability with people, ensuring both staff and guests thrive in a positive, high-performing environment.
How to Become a Hotel General Manager
Most Hotel General Managers progress through the hospitality ranks, gaining experience in key departments such as front office, food and beverage, or operations management. A degree in Hospitality Management, Business, or Tourism is advantageous, alongside strong hands-on experience in hotel leadership roles.
Professional certifications, such as the Institute of Hospitality’s Chartered Manager status, can also boost your credentials. Developing leadership, financial, and marketing skills will further strengthen your suitability for senior management positions.
View our latest Hotel General Manager jobs and take the next step in your leadership career.