Hotel Front Office Manager Jobs

If you’re a hospitality professional with a passion for guest service and leadership, a Front Office Manager job offers an exciting opportunity to take charge of one of the most crucial areas of hotel operations. As the face of the hotel, the Front Office team plays a vital role in shaping each guest’s first and last impression, and as a manager, you’ll be at the heart of it all.

At Stafffinders, we work with leading hotels and resorts across the UK to connect talented Front Office Managers with exceptional employers. Whether you’re looking to progress from a supervisory role or step into management at a larger property, our hospitality recruitment specialists are here to help you take the next step in your career.

What Does a Front Office Manager Do?

A Front Office Manager oversees the smooth running of front desk and guest services operations, ensuring every guest enjoys a seamless and memorable experience. This hands-on role involves managing a team of receptionists, concierges, and reservations staff while maintaining efficiency and professionalism across all front-of-house functions. Key responsibilities include:

• Leading and motivating the front office team to deliver outstanding service.

• Managing guest check-ins, check-outs, and room allocations.

• Handling guest enquiries, feedback, and complaints promptly and professionally.

• Overseeing reservations, billing, and financial transactions.

• Ensuring compliance with safety, security, and data protection procedures.

• Coordinating with housekeeping, maintenance, and F&B departments for smooth daily operations.

• Recruiting, training, and scheduling front office staff.

• Monitoring performance metrics and preparing management reports.

• Maintaining inventory and ordering front office supplies.

Ultimately, a Front Office Manager acts as the link between guests and the wider hotel team, ensuring that every interaction reflects the highest standards of hospitality.

Skills and Qualities for Front Office Manager Jobs

To thrive in a Front Office Manager job, you’ll need excellent communication, leadership, and problem-solving skills. You’ll also need to stay calm under pressure while ensuring guests receive efficient and professional service at all times.

Key skills include:

• Proven experience in hotel front desk or guest services roles.

• Strong leadership and team management abilities.

• Excellent communication and customer service skills.

• Organisational and multitasking expertise.

• Financial and administrative competence.

• Proficiency with Property Management Systems (PMS) such as Opera or Protel.

• A professional and approachable manner with strong attention to detail.

• Flexibility to work shifts, weekends, and holidays.

Employers value candidates who combine hospitality excellence with operational awareness, ensuring the front office runs efficiently and guests leave with a lasting positive impression.

How to Become a Front Office Manager

Most Front Office Managers begin their careers in entry-level hospitality positions such as Receptionist, Concierge, or Front Desk Supervisor before progressing into management. A degree or diploma in Hospitality Management, Tourism, or Business Administration can strengthen your career prospects, though hands-on experience is often equally valuable.

Industry certifications such as the Certified Hotel Administrator (CHA) or Hospitality Supervisor Certificate can further enhance your qualifications. Networking within the hospitality community and keeping up with industry trends are also key to long-term career growth.

Explore our latest Front Office Manager jobs and take the next step in your hotel management career.