Hotel Receptionist Jobs

If you’re a people person with a passion for customer service and hospitality, a Hotel Receptionist job could be the perfect fit for you. As the first point of contact for guests, receptionists play a vital role in shaping the overall hotel experience,  from the moment guests arrive to the time they check out.

At Stafffinders, we partner with top hotels, resorts, and boutique venues across the UK to recruit talented and professional Hotel Receptionists. Whether you’re looking to start your hospitality career or take the next step in a front-of-house role, we’ll help you find the perfect opportunity.

What Does a Hotel Receptionist Do?

A Hotel Receptionist is responsible for ensuring smooth front desk operations and delivering a warm, professional welcome to every guest. The role combines customer service excellence with strong organisational and administrative skills. Typical responsibilities include:

• Greeting guests upon arrival and ensuring an efficient check-in and check-out process.

• Handling reservations, cancellations, and room allocations using hotel booking systems.

• Managing guest enquiries and resolving issues promptly and professionally.

• Arranging transport, managing special requests, and providing local information.

• Communicating with housekeeping and maintenance to ensure room readiness.

• Processing payments, managing billing, and maintaining accurate guest records.

• Handling phone calls, messages, and administrative correspondence.

• Upholding brand standards and maintaining a professional front desk appearance.

In smaller hotels, receptionists may manage a variety of operational tasks, while in larger establishments, they often work within specialised front-of-house teams.

Skills and Qualities for Hotel Receptionist Jobs

To succeed as a Hotel Receptionist, you’ll need excellent communication skills, a friendly and approachable manner, and a strong eye for detail. The role requires multitasking in a fast-paced environment while maintaining a calm and professional attitude.

Key skills include:

• Strong communication and interpersonal skills.

• Customer service experience, ideally within hospitality.

• Organisational and multitasking abilities.

• Proficiency in hotel reservation and property management systems (PMS).

• Basic IT and administrative skills.

• A polite, confident, and professional manner.

• Flexibility to work shifts, including evenings and weekends.

• A good understanding of local attractions and amenities.

Employers value receptionists who can create memorable guest experiences through warmth, efficiency, and professionalism.

How to Become a Hotel Receptionist

There are no strict entry requirements for Hotel Receptionist jobs, but employers typically look for candidates with experience in customer service, hospitality, or administration. A qualification in Hospitality Management, Tourism, or Customer Service can also be beneficial.

Many receptionists begin in entry-level front-of-house roles before progressing into supervisory or management positions, such as Front Office Supervisor or Front Office Manager. Training in communication, complaint handling, and software systems will also enhance your career prospects.

Browse our latest Hotel Receptionist jobs and take the next step in your hospitality career.