​Infrastructure Manager Jobs are primarily a management role, but a technical background and experience of some of the relevant infrastructure is essential to be successful in this position. Of equal importance is the ability to communicate technical topics to non-technical personnel and convey full understanding. 

Team collaboration with Solution Architects and Technical Account Management will ensure solutions are supportable and fit for purpose.

Key Duties and Responsibilities:

  • Lead and manage your team ensuring high-quality service delivery

  • Own the infrastructure service

  • Work closely with the Project Management team to manage the overall project schedule, prioritisation and dependencies

  • Work closely with the Support Management team to address service issues and proactive service enhancements

  • Ensure performance management process is followed in the agreed timeline for all team members.

  • Proactive ownership of technology platforms supported by your team

  • Preparation and management of an annual infrastructure refresh plan for the areas supported by your team

  • Participate in the development of and/or review of standards, documentation and methods of working

Core skills for IT Infrastructure Managers:

  • Strong communication skills

  • Experience in building and managing technical teams

  • Experience in managing cross-site teams

  • Ability to transform technical knowledge into thebusiness language (e.g. reports, presentations, etc.).

  • Experience working in ITIL framework for service delivery

  • Excellent operational delivery skills with a proven record of delivering plans and projects within timescale and budget

  • Experience in implementing process improvements

  • Supplier management experience

High-level technical experience of some of the following platforms:

  • Microsoft Windows, Exchange, Office 365

  • Managing and maintaining Infrastructure (Domain, DHCP, DNS)

  • Experience administering vMware

  • Linux

  • Enterprise Storage - Dell EMC, NetApp

  • Intel Hardware

  • Backup technologies

  • Significant exposure and experience with cloud technologies

Skillsets and personal abilities:

  • Ability to communicate technical topics to non-technical personnel

  • Strong analytical and problem-solving skills

  • Strong leadership skills with the ability to perform complex scheduling, control and planning functions

  • Demonstrated ability to influence individuals, lead teams and work effectively with executive management.

Contact the Technology and Digital Division Team

Email the Industrial Division at it@stafffinders.co.uk.

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