Modern marketing and media has opened up a new customer service channel and the 'always-on' consumer now expect around the clock customer support with the assistance of modern technology. In Social Media Customer Support jobs, you can improve customer satisfaction and prevent damage to the company's reputation.
A social media customer service representative pays special attention to online interaction with consumers.
This consists of actively searching for reactions and complaints from customers on the internet and then ensuring an appropriate response. A large part of the job takes place on social media such as Twitter and Facebook, where many comments about the services of companies are placed. Social media service also focuses on blogs and forums.
Skills and experience needed for social media customer support jobs
Some of the daily duties in social media customer support will include:
Assisting the team during busy periods
Dealing with incoming messages to ensure all responses to company standard.
Updating social media sites with updates on travel and other information
Liaising with customers regarding queries, claims and complaints ensuring they are dealt within efficiently and inline with company guidelines.
Produce reports regarding the effectiveness of social media
Supporting other teams if required.
Ad hoc duties as required
The role requires someone who is proactive, resilient and flexible individual. Must be very customer focused with strong communication skills both verbal and written and able to deal with a wide range of queries efficiently.
It is essential that the successful candidate is computer literate with working knowledge of Facebook/Twitter and has a high attention to detail
Social Media Customer Support Jobs Salary Expectations
A Social Media Customer Support representative will always be required in any job sector, so it is a very desirable and transferrable type of job to work in. The salary remuneration vary according to location, hiring organisation and experience.
As at 2020, the average salary ranges between £18,000 and £23,000.
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Contact the Sales and Marketing Division Team
Email the Sales and Marketing Division at firstname.lastname@example.org.