An operations manager is a senior role which involves overseeing the production of goods and/or provision of services within an organisation.

It’s an operations manager's job to make sure an organisation is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers and clients.

What are the key responsibilities of a Contracts and Operations Manager?

Operations managers also have to do a lot of liaising with other team members, including interacting with managers of different areas of the organisation, presenting findings to stakeholders and higher management as well as training and supervising new employees whilst tracking and measuring staff performance.

Other duties and responsibilities include:

  • Planning and controlling change. 

  • Managing quality assurance programmes. 

  • Researching new technologies and alternative methods of efficiency. 

  • Setting and reviewing budgets and managing cost. 

  • Overseeing inventory, distribution of goods and facility layout.

How do I qualify for a Contracts and Operations Management position?

To enter into a management role within Contracts and Operations, a relevant degree is essential combined with demonstrated experience in the related field. Contracts and Operations professionals require excellent leadership skills whilst being approachable and possessing exceptional management skills to ensure the smooth running of all operational activities.

Contact the Freight & Logistics Division Team

Email the Freight & Logistics Division at

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