Hotel receptionists are on the front-line of guest interaction and perform vital jobs delivering customer service excellence and creating a strong first impression for guests on arrival at the front desk reception.
Any hotel receptionist will tell you the importance of having a great deal of contact with guests organising special requirements, dealing with requests for taxis, theatre tickets, information about the local area and taking valuables for safekeeping.
Other jobs administered from the front desk reception include liaising constantly with the housekeepers to know which rooms are occupied and processing large volumes of administration including taking reservations, allocating rooms, record keeping, passing on messages, compiling bills to name just a few.
If that wasn't all, receptionists in the hotel will be required to use a reservations computer system in all but the smallest hotels, although a hotel receptionist will often also use word processors as well as fax machines and switchboards. In large hotels, the receptionist's job may work as part of a specialist team dealing with certain aspects of reception work, however, in smaller hotels the hotel receptionist may handle a very large range of tasks.
Duties and responsibilities for Hotel Front Desk Receptionist jobs:
Hotel receptionists should maintain a calm, courteous and professional demeanour at all times and should enjoy interacting with other people and be of a friendly and cheerful disposition when greeting guests and checking them in and out of the hotel.
Hotel receptionist jobs involve a good deal of administration so would suit a candidate who is well organised and who has an administrative flair.
Salaries in hotel reception jobs:
As of 2020, the average salary for Hotel Receptionists depending on the size, type and location of the hotel, is around £18,000.
Hours of work may vary and can include days, nights, shifts, weekends and public holidays. Part-time work may be available which is paid pro-rate or at an hourly rate.
Contact the Hospitality Division Team
Email the Hospitality Division at firstname.lastname@example.org