Housing Support Officer Jobs

At Stafffinders, our specialist consultants have been successfully placing candidates in Support and Sheltered Housing jobs across Scotland for many years. Working with leading housing associations, local authorities, and charitable organisations, we connect dedicated professionals with rewarding roles that make a real difference to people’s lives.

If you’re passionate about supporting others and building strong communities, a career in Support or Sheltered Housing offers a meaningful opportunity to help residents live safely, independently, and with dignity.

What Does a Support or Sheltered Housing Role Involve?

Support and Sheltered Housing staff play a vital role within the social housing sector, providing a combination of housing management and personal support services to residents. These roles focus on maintaining a safe, comfortable environment while promoting independence and wellbeing among tenants, often including older adults or individuals requiring additional support.

While responsibilities can vary depending on the organisation and type of accommodation, daily duties typically include:

• Encouraging and creating a dignified, respectful environment where tenants can exercise independence and choice.

• Fostering a sense of community and inclusion within the sheltered housing setting.

• Liaising with health and social care professionals, such as community medical services and social work teams, to support residents’ wellbeing.

• Anticipating and identifying residents’ needs to provide suitable housing and care solutions.

• Maintaining accurate and up-to-date resident records and care documentation.

• Performing general administrative duties to support the smooth running of the facility.

• Ensuring compliance with professional standards and Scottish Social Services Council (SSSC) codes of conduct.

Support and Sheltered Housing professionals act as a vital link between residents, families, and community services, ensuring tenants receive the best possible support while retaining their independence.

Skills and Qualities for Support and Sheltered Housing Jobs

To thrive in Support and Sheltered Housing roles, candidates must combine compassion with strong organisational and communication skills. You’ll often be the first point of contact for residents, so empathy and patience are key qualities.

Essential skills and attributes include:

• A caring and empathetic approach to supporting residents.

• Excellent interpersonal and communication skills.

• Strong organisational and record-keeping abilities.

• The ability to build positive relationships with residents, families, and external agencies.

• A proactive attitude towards problem-solving and improving service delivery.

• Understanding of safeguarding, housing regulations, and health and safety procedures.

• Confidence working both independently and as part of a team.

Many roles require or encourage registration with the Scottish Social Services Council (SSSC), and a relevant qualification in Health and Social Care, Housing, or Community Services is advantageous. Experience working in a housing, care, or support environment can also greatly strengthen your application.

Career Opportunities in Support and Sheltered Housing

Working within Support and Sheltered Housing can lead to a fulfilling and long-term career path. With experience and further training, you could progress into more senior or specialised roles, such as:

• Housing Support Officer

• Sheltered Housing Coordinator

• Tenancy Sustainment Officer

• Housing Officer

• Service Manager or Housing Manager

Many professionals choose to develop their skills through recognised training programmes and professional accreditations, such as those offered by the Chartered Institute of Housing (CIH) or the SSSC, opening doors to leadership and management positions within the social housing sector.

Why Work in Support and Sheltered Housing?

A career in Support and Sheltered Housing offers the opportunity to make a meaningful impact every single day. By helping residents live independently and with dignity, you’ll play an essential role in fostering safe and thriving communities across Scotland.

Key benefits include:

• The chance to make a real difference in people’s lives.

• Opportunities for personal and professional development.

• A varied and rewarding working environment.

• Flexible work options, including part-time and shift-based roles.

• Competitive salaries and long-term career stability.

If you’re motivated by compassion and community, this is a career where your work truly matters.

Ready to take the next step in your social housing career? Explore Support and Sheltered Housing jobs with Stafffinders today.