Housing Officer Jobs

If you’re passionate about helping people and supporting communities, Housing Officer jobs offer a meaningful and rewarding career path within the social housing sector. Housing Officers play a key role in ensuring residents have access to safe, affordable, and well-maintained homes, while also providing vital support to help tenants sustain their tenancies and improve their quality of life.

At Stafffinders, we work with housing associations, local authorities, and community organisations across Glasgow, Edinburgh, and throughout Scotland, connecting skilled housing professionals with exciting new opportunities. Whether you’re an experienced Housing Officer or looking to begin your career in social housing, our expert recruiters are here to help you find the right fit.

What Does a Housing Officer Do?

A Housing Officer is responsible for managing a portfolio of properties and ensuring tenants receive the best possible support and service. The role combines property management, community engagement, and tenant welfare, making it ideal for individuals who enjoy working with people and solving problems. Typical responsibilities include:

• Managing tenancies and ensuring compliance with housing laws and policies.

• Assessing housing needs and allocating properties appropriately.

• Handling tenant queries, complaints, and rent arrears with professionalism and empathy.

• Coordinating repairs, maintenance, and property inspections.

• Liaising with landlords, contractors, and local authorities.

• Supporting residents in sustaining their tenancies and preventing homelessness.

• Conducting home visits to assess living conditions and provide guidance.

• Keeping accurate records and preparing reports for management.

• Promoting community initiatives to improve neighbourhood engagement and wellbeing.

Every day is different in this role, one moment you could be managing tenancy agreements, and the next, helping a tenant access vital community resources.

Skills and Experience for Housing Officer Jobs

To thrive as a Housing Officer, you’ll need a strong mix of interpersonal, organisational, and problem-solving skills. This is a people-focused role that requires empathy, diplomacy, and the ability to stay calm under pressure.

Key skills and qualities include:

• Excellent communication and active listening skills.

• Strong knowledge of housing law, welfare regulations, and tenancy management.

• The ability to handle sensitive and challenging situations with professionalism.

• Good financial awareness for managing rent accounts and arrears.

• Strong organisational and administrative skills.

• Confidence in IT systems and database management.

• A genuine passion for helping people and supporting communities.

While formal qualifications aren’t always essential, a degree or diploma in housing management, social work, or public administration is highly regarded. Many employers also value certifications from recognised bodies such as the Chartered Institute of Housing (CIH).

Experience gained through housing associations, local councils, or social care organisations can be an excellent pathway into this profession.

Career Progression in Social Housing

A career as a Housing Officer offers a wealth of long-term progression opportunities within the social housing and property management sectors. With experience, you could move into roles such as:

• Senior Housing Officer

• Tenancy Support Officer

• Neighbourhood Manager

• Housing Manager or Head of Housing

• Property Services Manager

You could also branch into related areas such as homelessness prevention, community engagement, or welfare and support services.

Many professionals choose to continue developing their expertise through further training and CIH-accredited qualifications, opening the door to senior leadership roles.

Why Choose a Career in Social Housing?

Working in social housing is both professionally rewarding and personally fulfilling. As a Housing Officer, you’ll have the opportunity to make a genuine difference in people’s lives, ensuring they have safe homes, financial stability, and access to the right support.

Benefits of working in social housing include:

• The chance to make a positive impact in your community.

• A stable and secure career with strong progression opportunities.

• A varied and people-focused working environment.

• Competitive salaries and employee benefits.

• Opportunities to work across local authorities, housing associations, and charities.

If you’re driven by purpose and enjoy building relationships, this could be the perfect career path for you.

Ready to take the next step in your social housing career? Explore Housing Officer jobs with Stafffinders today.