Reservationist Jobs

If you’re a people person with a flair for organisation and an eye for detail, Reservationist jobs offer a fantastic opportunity to build a rewarding career in Scotland’s dynamic hospitality and catering industry. At Stafffinders, we work with some of the country’s most recognised hotels, resorts, and travel operators across Glasgow, Edinburgh, and throughout Scotland, connecting enthusiastic individuals with the perfect role to suit their skills and career goals.

Reservationists are the friendly voices and efficient organisers behind every smooth guest booking experience. From managing room reservations and handling guest queries to coordinating with hotel teams, Reservationists ensure that every stay begins on the right note. This is a key customer service position that keeps Scotland’s hospitality venues running seamlessly.

What Does a Reservationist Do?

A Reservationist plays a central role in managing bookings and providing excellent customer service, often acting as the first point of contact for guests and travel agents. They handle reservations through multiple channels, including phone, email, and online systems, while ensuring accuracy and efficiency in every transaction.

Typical responsibilities of a Reservationist include:

• Managing room or table bookings via phone, email, and online platforms.

• Responding promptly and professionally to guest enquiries.

• Updating and maintaining the hotel’s booking systems and records.

• Liaising with the reception, housekeeping, and sales teams to coordinate guest needs.

• Promoting room upgrades, special packages, or events to maximise revenue.

• Processing payments and confirming reservations accurately.

• Assisting with group bookings, cancellations, and special requests.

Reservationists are often the link between guests and the wider hotel team, ensuring communication is clear and customer expectations are exceeded from the very first interaction.

Skills and Qualities for Reservationist Jobs

To thrive in a Reservationist position, you’ll need excellent communication skills, attention to detail, and a genuine passion for delivering first-class service. Employers value those who are well-organised, confident with technology, and able to remain calm under pressure in a fast-paced environment.

Key skills and qualities include:

• Exceptional telephone and written communication skills.

• Strong organisational and multitasking abilities.

• Customer-focused approach with a professional, friendly manner.

• Confidence using reservation or property management systems (PMS).

• Good numeracy and accuracy when handling payments or reports.

• Ability to work effectively both independently and as part of a team.

• Flexibility to work varied shifts, including weekends and evenings.

Previous experience in hotel reservations, reception, or customer service roles is often preferred, though many employers are happy to provide training for candidates who show enthusiasm and a willingness to learn.

Training and Career Progression

Working as a Reservationist is an excellent entry point into the hospitality and travel industry, offering valuable experience and clear opportunities for progression. Many employers provide structured training on booking systems, customer service, and sales techniques.

As your career develops, you can progress into senior or specialised roles such as:

• Reservations Supervisor

• Front Office Manager

• Revenue or Yield Manager

• Hotel Sales Executive

• Guest Relations Manager

With the right blend of skill, experience, and customer care, you could even advance into Hotel or Operations Management roles, making Reservationist jobs a strong foundation for long-term success in hospitality.

Start your next chapter in Scotland’s vibrant hospitality industry, explore Reservationist jobs with Stafffinders today.