Head Waiter or Waitress

Job Description

If you have a passion for delivering world-class hospitality, exquisite customer service skills, and experience in luxury settings, we want to hear from you. We're looking for a talented Head Waiter/Waitress to lead our client’s exceptional dining service at their luxury hotel nestled in the enchanting Scottish Borders.


What you will get in your new role

  • Annual salary of £26,000 per annum

  • Generous share of tips (£2,000-£3,000 per annum)

  • Affordable staff accommodation

  • Delicious free meals while working

  • Free gold membership

  • Excellent food & beverage discounts

  • Employee and family rates and discounts across the group

  • Health and wellbeing programme

  • Weekly changing rota, 40 hours per week 

  • Complimentary on-site parking


Responsibilities in your new role as Head Waiter or Waitress

As a Head Waiter or Waitress, you will oversee the supervision and coordination of waitstaff to maintain smooth operation and meet service standards. You’ll allocate tasks such as taking orders, serving, and clearing tables to ensure efficient service. Training and developing new staff and providing ongoing coaching to enhance service skills are also part of your responsibilities. You’ll ensure high customer satisfaction by interacting with guests and addressing any concerns.


Your personality, experience and qualifications

To be successful in this role, you should have at least 1 year of experience as a Head Waiter/Waitress or in a comparable position within a high-end hospitality environment. Candidates should possess outstanding customer service skills and a genuine commitment to excellence. A solid understanding of the luxury hospitality industry is also essential.


Apply now!

Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references.

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