Inbound Sales Manager Jobs

Are you a confident communicator with a passion for sales and customer service? Inbound Telesales Agent jobs offer an exciting opportunity to work in a dynamic, fast-paced environment where every call is a chance to make a difference, and a sale.

At Stafffinders, we recruit experienced and motivated Inbound Telesales Agents for businesses across Glasgow, Edinburgh, and throughout Scotland. These roles are ideal for individuals who enjoy engaging with customers, achieving targets, and contributing directly to business growth, all while working within a supportive office support environment.

What Does an Inbound Telesales Agent Do?

An Inbound Telesales Agent plays a vital role in converting incoming customer enquiries into sales. Unlike outbound sales, where agents reach out to potential customers, inbound telesales focuses on assisting customers who have already expressed interest in a product or service. This makes it a highly rewarding position for those who are persuasive, personable, and customer-focused. Typical responsibilities include:

• Handling incoming calls from potential and existing customers.

• Listening to customer needs and recommending suitable products or services.

• Converting enquiries into sales while maintaining excellent customer service.

• Meeting and exceeding weekly or monthly sales targets and KPIs.

• Processing customer information accurately within internal CRM systems.

• Following up on leads and ensuring a smooth after-sales experience.

• Maintaining product knowledge to answer queries confidently and accurately.

Inbound telesales roles often involve working with an auto-dial system, ensuring calls are distributed efficiently among team members, making this a fast-paced and target-driven environment.

Skills and Qualities Required for Inbound Telesales Agent Jobs

Success in an Inbound Telesales Agent job relies on excellent communication skills, resilience, and the ability to build rapport quickly.

Key skills include:

• Proven experience in telesales, sales, or customer service roles.

• A confident, professional, and friendly telephone manner.

• Strong listening and negotiation skills.

• The ability to remain calm and professional under pressure.

• Motivation to meet and exceed sales and performance targets.

• Good computer literacy and accurate data entry skills.

• A positive attitude and drive to succeed in a competitive environment.

This role is perfect for self-motivated individuals who thrive in performance-driven settings and enjoy the challenge of turning enquiries into results.

Working Hours and Environment

Inbound Telesales Agent jobs are typically office-based within contact centres or corporate sales teams. Standard working hours are usually between 35–40 hours per week, though shift work, evening, or weekend schedules may be required depending on the organisation’s operating hours.

Many employers offer flexible working options, competitive commission structures, and opportunities for professional development within the company.

Career Progression Opportunities

A career in inbound telesales offers excellent scope for advancement. With consistent performance and strong sales results, agents can progress into senior or managerial roles such as:

• Telesales Team Leader

• Sales Supervisor

• Account Manager

• Business Development Executive

Some professionals also transition into customer experience, marketing, or office management roles, leveraging their communication and client relationship skills.

Ready to take the next step in your telesales career? Explore Inbound Telesales Agent jobs today and start making every call count.