Customer Service Representative Jobs

Are you passionate about helping people and delivering outstanding service? At Stafffinders, we recruit for a wide range of Customer Service Assistant jobs across Glasgow, Edinburgh, and throughout Scotland, working with top employers in retail, contact centres, and professional services.

Whether you’re looking for a full-time or part-time customer service role, we have opportunities to suit every lifestyle. Customer Service Assistants are at the heart of any successful business, acting as the crucial link between customers and the organisation, ensuring every interaction leaves a positive impression.

From face-to-face customer engagement to telephone and online support, these roles offer a variety of ways to develop your communication, problem-solving, and teamwork skills, all while building a rewarding career in customer service.

What Does a Customer Service Assistant Do?

Customer Service Assistants play a vital role in maintaining client satisfaction and supporting business operations. Depending on the company, the role could involve in-person, telephone, or digital communication with customers, or a mix of all three. Typical daily duties include:

• Responding to customer enquiries via phone, email, or in person.

• Providing product information and resolving customer issues.

• Processing orders, bookings, and payments accurately.

• Managing complaints and arranging refunds or replacements where needed.

• Updating databases and maintaining accurate customer records.

• Supporting sales by recommending products and services.

• Ensuring every customer has a positive experience.

Customer Service Assistants are often the first point of contact for customers, meaning professionalism, empathy, and efficiency are key to success in this role.

Skills and Qualities for Customer Service Assistant Jobs

To thrive in a Customer Service Assistant job, you’ll need to combine strong communication skills with a customer-first attitude.

Essential skills include:

• Excellent verbal and written communication.

• A calm and patient approach when dealing with challenging situations.

• Strong problem-solving and decision-making skills.

• Confidence using technology, including CRM systems and databases.

• The ability to multitask, prioritise, and work under pressure.

• A friendly, approachable, and professional manner.

Experience in customer-facing roles, such as retail, hospitality, or call centres, can be advantageous, but many employers also welcome entry-level candidates who demonstrate enthusiasm, reliability, and a willingness to learn.

Career Progression and Opportunities

A career in customer service offers excellent opportunities for progression. With experience and training, Customer Service Assistants can move into senior or specialised roles such as:

• Customer Service Supervisor or Team Leader

• Customer Experience Manager

• Sales Executive or Account Manager

• Training and Quality Specialist

Many organisations also provide structured training and development programmes to help staff enhance their skills and progress within the business.

Working Hours and Environment

Most Customer Service Assistant jobs involve 37–40 hours per week, though part-time and shift-based work is common. Employers may offer flexible hours to accommodate lifestyle needs, with shifts often covering early mornings, evenings, weekends, and public holidays, especially in 24-hour contact centre environments or retail operations.

During peak trading periods such as Christmas or summer holidays, overtime may also be available.

Start your journey in customer service today, explore the latest Customer Service Assistant jobs with Stafffinders, your trusted recruitment partner.