Are you an experienced CRM, Email Marketing or Lifecycle Marketing professional looking for an exciting new challenge?

Our innovative e-commerce client is looking for a talented CRM Manager to shape their customer engagement strategy. This permanent opportunity, based in North Lanarkshire, offers the chance to shape lifecycle marketing, optimise automation, and directly influence growth, retention, and customer loyalty within a fast-moving brand.  

What you will get in your new role

• A competitive salary of £35,000 per annum.
• Hybrid working, 2 days per week in the office 
• Company pension 
• Employee discount
• Free on-site parking

Responsibilities in your new role as CRM Manager

As CRM Manager, you'll lead customer retention and engagement by owning and evolving the CRM roadmap in like with key trading periods, You'll plan and deliver high-performing email campaigns, build and optimse advanced Klaviyo flows, and create targeted customer segments to drive personlised communication across the lifecycle. 

You'll design on-brand email content, track and report on key metrics, and use data-driven insights to continiously test and improve results, and while ensuring best-practice data management and full GDPR compliance. 

Your personality, experience and qualifications

We're looking for someone with at least 2+ years experience in a CRM, lifecycle, or email marketing role, ideally within e-commerce or retail. You'll have strong hands-on experience with platforms such as Klaviyo, particularly in building and optimising complex automated flows that drive engagement and revenue. Experience designing emails in Figma or Adobe is highly desirable, along with confidence working within structured email design systems. 

You'll bring a strong commercial and analytical mindset, with a solid understanding of lifecycle marketing, retention strategy, A/B testing, and revenue optimisation. Excellent written communication skills are essential, with the ability to adapt tone of voice for different audiences. 

An interest in gardening would be a bonus, but not essential, what matters most is curiosity and a willingness to learn the product inside out. 

If you're ready to make a significant impact and grow with an innovative company, apply today!