Are you a Hotel Reception superstar looking for an exciting new opportunity in Scotland's vibrant capital? We're on the lookout for a dynamic and enthusiastic Temporary Front Desk Assistant to join our client's welcoming team in Edinburgh. If you thrive on creating exceptional guest experiences and are ready to bring your energy to a leading city centre hotel, this is your chance to shine and make a real impact from day one!

What you will get in your new role

• Competitive hourly salary ranging from £13.25 to £13.50 per hour.
• Full-time or part-time hours available.
• Ongoing assignment up until mid to late January.
• 8 hour shifts - early shift starts 7am and late shift finishes 11pm.
• Potential for permanent employment is successful on assignment.

Responsibilities in your new role

The Front Desk Assistant serves as the initial point of contact, embodying the hotel's warm hospitality and ensuring each guest experiences an exceptional and unforgettable stay.

In this pivotal role, your responsibilities will encompass:

• Possessing comprehensive knowledge of hotel facilities, services, and current promotions to enrich the guest experience.
• Proactively promoting and enrolling guests in the hotel's loyalty program.
• Meticulously managing guest accounts, ensuring precise billing, and processing all financial transactions (cash, cheque, credit) in strict adherence to company policy, with prompt reporting of any discrepancies.
• Efficiently operating the hotel switchboard, expertly managing incoming calls, and ensuring accurate and timely message relay.
• Anticipating guest needs, fulfilling requests with proactive solutions, and providing diligent follow-up to guarantee exceptional satisfaction.
• Embodying the hotel's core values while collaborating with other departments to ensure seamless guest operations.

Your personality, experience and qualifications

We are seeking an individual with a genuinely engaging personality and a strong dedication to service excellence. You'll possess excellent customer service skills, demonstrating a natural ability to understand and anticipate guest needs, consistently delivering a service attitude that exceeds expectations. To truly enhance the guest journey, a high level of product, service, and location knowledge is essential. Previous work experience in the hospitality sector is crucial, and candidates with a strong Front Office and Hotel Reception background are preferred. You will ideally bring a good working knowledge of Opera PMS to the role. Strong people skills and a collaborative teamwork ethic are vital, alongside excellent command of the English language. If you have experience in a similar role and are eager to contribute your expertise to a dynamic team, we encourage your application.