Reception and Corporate roles primarily involve the provision of an exceptional customer service. A Reception and Corporate member of staff is typically responsible for dealing with a range of customer enquiries, complaints and administrative processes in order to provide high-quality customer care and meet performance targets. Other duties involved in Reception and Corporate roles may include but are not limited to:

  • Acting as the first point of contact for customers

  • Greeting and welcoming visitors at Reception

  • Answering telephone calls and responding to emails

  • Managing correspondence, documentation and customer enquires

  • Manging repair orders and processing communal and re-chargeable repairs

  • Completing general administration duties of Data Management Systems

Reception and Corporate staff must possess a range of skills in order to perform their daily tasks well. As well as having a customer focused attitude, you must also possess excellent communication skills, both written and verbal. Furthermore, good administrative skills is a must and you should also have experience of Microsoft office and Data Management Systems. 

Contact the Social Housing Division Team

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