Want to stay in insolvency but leave the day-to-day case management behind?
This is an excellent opportunity to join a leading provider supporting insolvency firms across the UK. Using your hands-on insolvency experience and IPS expertise, you'll help clients get the most from their case management system while building strong relationships and delivering expert support.
What you will get in your new role
- Competitive salary with performance-related bonus
- Hybrid working
- Private healthcare
- Generous pension scheme
- Enhanced annual leave that increases with service
- Birthday leave
- Ongoing training and career development
- Death in service benefit
- Free on-site parking
- Company social events and team activities
Responsibilities in your new role as IPS Product Specialist
As an IPS Product Specialist, you'll be the first point of contact for clients, providing expert technical support and ensuring customers get the most from the products and solutions. Key responsibilities include:
- Providing expert advice and guidance on the Turnkey IPS product suite
- Acting as the primary point of contact for client queries and technical support
- Troubleshooting product issues and identifying effective solutions
- Logging, tracking, and updating support tickets accurately within the CRM system
- Developing a strong understanding of the Turnkey IPS Cloud System and its functionality
- Liaising with internal teams to resolve client issues quickly and efficiently
- Delivering a high standard of customer service, ensuring client satisfaction at every stage
- Supporting the front-line service desk by assisting with incoming support calls when required
- Contributing to continuous improvements in support processes and product knowledge
Your personality, experience and qualifications
- Previous experience using IPS SQL and/or IPS Cloud
- 2-5 years' experience within the insolvency profession
- A strong understanding of insolvency processes and industry best practices
- Excellent problem-solving skills with the ability to troubleshoot technical issues
- Outstanding customer service and communication skills
- Strong organisational skills with the ability to manage multiple priorities and meet deadlines
- A proactive, self-motivated approach with excellent attention to detail
- Confidence delivering support and training in both virtual and face-to-face environments
- Good working knowledge of Microsoft Office applications
Apply now!
Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references.
Stafffinders are operating as an Employment Agency for permanent positions and as an Employment Business for temporary positions.
East Kilbride/Hybrid
Competitive salary DOE
Permanent
Full-Time
5818
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