Monitoring Analyst

Based inNorth England

Published20th August 2021

SalaryTBC

CategorySupport

Referencens97658

 

Monitoring Analyst – Newcastle 

 

A great opportunity has arisen from our private sector client who is looking for Monitoring Analyst to join their team in Newcastle. The successful candidate would be the first point of contact for all alert tickets created whilst ensuring that incidents are dealt with professionally and in a timely manner.     

                

Your New Jobs Benefits 

  • Pension contribution 5% and matched up to 7% 

  • Cycle to work scheme 

  • Private healthcare 

  • 28 days holiday + 5 mandatory  

  • Learning and development opportunities 

  • Training opportunities 

 

Your New Employer 

This client is a leading UK provider of hybrid cloud solutions and infrastructure services with multiple locations around the UK and are actively seeking to grow their team. This role will be based in their Newcastle office, on a full-time and permanent basis. 

 

Your New Job 

The successful candidate will be responsible for monitoring a wide range of client services, prioritising and resolving alert tickets based on defined procedures and within response SLA. They will provide input based on experience to improve procedures and input into the Continual Service Improvement and Problem Management processes with the aim of reducing overall number of alerts. 

 

Your Experience, Qualifications and Personality  

This is a customer facing role and as such, will require excellent communication skills and experience providing a high standard of customer service. They also will need to have a high degree of accuracy and attention to detail as well as good time management skills to manage their workload. There will be a requirement to work flexible hours as this role will have shift work.  

 

Technical Skills 

Essential: 

  • Basic understanding of ITIL and IT Literate 

  • Basic understanding of the following: Networking, Firewall, VPN, Virtualisation (VMWare), Windows OS, Linux OS, Backup Software (Asigra/Veeam), Domain/DNS 

  • Knowledge of infrastructure systems and specifically event management 

Desirable: 

  • ITIL Accreditation or related IT qualification 

  • Experience with Service Now 

  • Exposure to Cloud based technologies 

  • Experience with Solarwinds 

 

Apply Now! 

Please send us an up-to-date copy of your CV. Candidates will be required to provide proof of right-to-work eligibility and up-to-date contact details for at least 2 references.  

If this role is not of interest to you, but you would be keen to register with Stafffinders for other job opportunities, please forward your CV to natasha.sivanandan@stafffinders.co.uk.  

 

Stafffinders are acting as an employment agency, for the purpose of this role. 

Apply now

Stafffinders acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found at https://www.stafffinders.co.uk/privacy-policy/

Apply now

Stafffinders acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found at https://www.stafffinders.co.uk/privacy-policy/