Datacentre Engineer

Based inEdinburgh

Published10th November 2021

SalaryTBC

CategorySoftware Developer and Software Engineer

ReferenceJ377

Stafffinders are currently recruiting for a Datacentre Engineer for their Cloud Solutions client based in Edinburgh, on a full-time permanent basis. The successful candidate will be responsible for data centre support to external and internal customers, assisting with server, networking and hardware problems and standard change requests via phone, email and fax. The candidate will Support DC capacity, layout and Rack Deployment, Cabling and other facilities activities.

 

Benefits in Your New Job

This role will provide you the opportunity to work with an innovative, global cloud solutions organisation. You will work with internal teams and liaise with external clients to ensure everything is running as it should. As well as a competitive salary, you will receive excellent company benefits.

 

Your New Employer

Our client is a major player within the digital transformation world, aiding a huge variety of organisations reach their digital objectives. Trusted by many across the UK, this organisation thrives on delivering a highly trusted, innovative and specialised service to multiple industries and have successfully built an unrivalled reputation over their many years in business.

 

Your New Job Responsibilities

  • Respond to customers within agreed SLA.
  • Delivery of intelligent remote hands for customers within SLA.
  • Delivery of intelligent remote hands for other teams within OLA.
  • The deployment of customer solutions to plans provided by Provisioning teams
  • The deployment of racks and related equipment to support customer orders.
  • Manage all incoming calls, tickets, emails and faxes to the data centre services function.
  • Responsible for proactive updating of customer and resolution of service.
  • Follow escalation processes; tickets to support management and other teams as required.
  • Liaise with third party suppliers to report and escalate customer problems.
  • Access management to site where no security function is available.
  • Provide expert cabling support including crimping, patching, labelling, running and terminating.
  • Troubleshoot hardware faults and arrange replacements.
  • Install and decommission redundant equipment and cabling.
  • Co-operate and work closely with all members of the DC and wider operational teams to ensure efficient, productive and high-quality service to customers within the live Data Centre.
  • Stock control of assets and store management.
  • Manage, categorise and prioritise all relevant tickets; these include problems, queries and requests regarding services.
  • Monitoring of infrastructure, site walk around checks and reporting / escalating any faults or concerns as required

 

Your experience, qualifications and personality

  • Minimum GCSE level, or equivalent, in English
  • Experience working as a Data Centre Services Engineer, or in a similar role.
  • Experience providing high levels of customer service in an IT or similar industry.
  • ·         Computer hardware troubleshooting experience.
  • Enthusiasm and interest in Data Centres and Hardware.
  • An enthusiastic, driven, committed and flexible approach to work.
  • Solutions driven, confident and friendly approach in dealing with customers.
  • Natural initiative and pro-activeness to their method of working.
  • Be open to new ideas and have a positive outlook.
  • Demonstrate value of and delivery of high quality customer care with their approach to communication. Excellent standard of written and spoken English.
  • Must be a team player but also able to work on own initiative.
  • High degree of commercial acumen.
  • High degree of accuracy and attention to detail.
  • Ability to work well to deadlines and under pressure.
  • A good memory of how software and operating systems work.
  • Good problem solving skills.
  • ·         Keen interest in, and passionate about IT technology and infrastructure

Apply Now!

Please send us an up-to-date copy of your CV. Candidates will be required to provide proof of right-to-work eligibility and up-to-date contact details for at least 2 references.

If this role is not of interest to you, but you would be keen to register with Stafffinders for other job opportunities, please forward your CV to rosina.borrelli@stafffinders.co.uk

Apply now

Stafffinders acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found at https://www.stafffinders.co.uk/privacy-policy/

Apply now

Stafffinders acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found at https://www.stafffinders.co.uk/privacy-policy/