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Technical Support Engineer

Job Description

Stafffinders are delighted to partner with one of the UK’s foremost hybrid cloud solutions specialists, as they seek a dedicated Technical Support Engineer to join their team in Newcastle.

 

Benefits of your new role

  • Hybrid working
  • Outstanding training
  • Private Healthcare
  • Company Pension
  • Cycle to work scheme
  • Company reward scheme
  • Free breakfast & snacks

 

Your new employer

With locations throughout the UK, our market leading client specialises in providing trusted cloud, colocation and networking services, with a core focus on security, resilience and connectivity.

 

Your new job responsibilities

As Technical Support Engineer, you will be providing effective IT support to a diverse range of customers via telephone, email and remote support applications.

Managing 1st line and 2nd line requests and incidents, with responsibility for the full lifecycle of incidents and problems, as well as making change requests and implementing fixes and solutions where appropriate to deliver a first class service to our clients customers.

 

Your personality, experience and qualifications 

To be successful, you will need to have a strong technical background, with a key focus of your experience in providing end user technical support. Expert knowledge of Windows, Linux and related technologies is essential, as is a knowledge of ISO / BSI and ITIL frameworks.

As an individual you should have excellent attention to detail, possess a positive and energetic attitude and be able to meet targets in a highly demanding environment. Above all else, you should have an ambitious personality combined with a team-based work ethic. 

A full UK driving licence is essential.

 

Apply now!

Please send us an up-to-date copy of your CV. Candidates will be required to provide proof of right-to-work eligibility and up-to-date contact details for at least 2 references.

Stafffinders are acting as an Employment Agency in relation to this vacancy.