Software Application Support - 1st and 2nd Line

Job Description

Are you ready to embark on an exciting journey in the world of IT support, right in the heart of Oxford? Our rapidly growing recruitment solutions client is seeking a dedicated Software Application Support team member to be a vital part of their thriving company.


What you will get in your new role

  • Annual salary of £30,000 to £40,000 per annum

  • Hybrid working – 3 days at home, 2 days in the office

  • Working pattern of Monday to Friday, 9am – 5pm

  • Cycle-to-work scheme

  • Wellness programme


Your new employer

Our client is a leading bespoke recruitment solutions company based in Oxford. They specialise in enhancing the recruitment process via advanced technologies and programmes.


Responsibilities within your new role

The role involves various responsibilities, including offering first and second-line support to clients by promptly and professionally addressing their inquiries and resolving issues. It also entails overseeing and optimising system and application performance and logs, while actively seeking opportunities to enhance system and application services. Keeping a precise record of technical problems and their corresponding solutions is crucial. Additionally, actively participating in the ongoing enhancement of team processes and practices is expected, along with fostering collaboration with other teams to ensure the seamless functioning of the business.


Your personality, experience and qualifications

The position requires candidates to have a minimum of three years of prior experience in a similar role, including a proven track record of supporting Java-based and web applications. Essential skills encompass proficiency in log investigations and the adept use of ticketing systems such as Jira.

The role demands strong problem-solving abilities, enabling individuals to diagnose and successfully resolve complex IT issues. Effective communication skills are paramount, allowing seamless interaction with clients, team peers, and senior management.


Apply now!

Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references.

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