Within social housing services, there are a range of exciting roles. The positions for which our REC qualified consultants recruit include Housing Assistant, Housing Officer and Housing Manager. Each role involves ensuring the effective delivery of high quality housing and estate management services for the benefit of tenants and other customers.
The primary responsibility of a Housing Assistant to is assist the Housing Officer in ensuring the delivery of quality housing management services. The Housing Services Assistant must comply with the Association policies and procedures, as well as legislative, regulatory and good practice requirements in the provision of housing management duties.
Daily tasks carried out by a Housing Assistant may include, but are not limited to:
- Processing rent and housing benefit payments
- Setting up Direct Debits
- Processing housing benefit award/notification letters on SDM and confirming the same to tenants in writing
- Ensuring rent and factoring account entries are recorded on SDM
- Making fair and affordable repayment arrangements with tenants and owners in arrears and confirm in writing
- Assisting the Housing Servicers Officer in preparing Qualifying Occupier Letters and Notice of Proceedings for Recovery of Possession and their delivery.
- Managing the allocations process to ensure voids re-let times are minimised
- Carrying out agreed minimum amount of weekly property inspections to ensure effective upkeep of area
- Providing assistance with tenant participation and customer care
In order to perform this role well, a Housing Assistant must possess a range of skills. As well as being able to communicate and liaise effectively with all departments and other staff members, a Housing Assistant must also possess good organisational and customer engagement skills. Moreover, they must also have sound knowledge of database systems and be dynamic, committed and flexible in their work.
A Housing Officer/Manager is primarily responsible for assisting the Association in providing high quality housing and estate management services to tenants and other customers.
A Housing Officer/Manager must perform a variety of tasks, some of which include:
- Assisting to ensure the most effective use of the houses and property owned or managed by the Association is achieved in line with the organisation’s policies and procedures
- Ensuring that the Association maintains high levels of customer service and satisfaction in all aspects of its housing management and neighbourhood services
- Assisting in supporting the involvement and participation of tenants and other customers in the development of the Association’s services and activities
- Providing the Association’s tenants and other customers with the highest level of service in line with the Association’s Customer Care Policies and Procedures
- Assisting in providing factoring and other services to home-owners
- Participating in the development and implementation of Estate Management Action Plans
In order to carry out this varied role, a Housing Officer/Manager must possess a variety of skills. As well as having excellent organisational and time management skills, the Housing Officer/Manager must also be able to communicate with all departments and members of staff in a clear and efficient manner. Likewise, they must also have good problem-solving skills and be able to work under pressure to meet deadlines.