Telesales Agent Jobs in Scotland

Telesales Agents are sales professionals who use the telephone to match would-be customers with a product or service that best fits their needs and budget. Would-be customers can be other organisations or individuals. Telesales Agents who are selling on behalf a company to other organisations are often be referred to as Sales Representatives, while Telesales Agents selling to individuals are often referred to as Telemarketing Representatives.

The Role

Telesales Agent jobs usually have two core functions;

  1. Making outbound calls and sales, and
  2. Receiving and progressing inbound enquires.

On outbound projects, Telesales Agents will either preform cold-calls or contact warm leads who may have requested more information or a quotation. It is crucial that Telesales Agents fully know and understand their product or service to effectively tweak their offering based on a potential customers’ requirements and budget.

With inbound enquires, Telesales Agents are usually expected to turn enquires in sales. This is achieved by answering the potential customer’s questions and detailing why/how their product or service is different and better than those sold by competitors.

Receiving or make calls with regards to the product/service on sale, answering participant questions, as well as question participants to obtain full understanding of what information is being requested, knowledge of products, providing quality customer service on every call.

What is required to be a great Telesales Agent?

To be effective in a Telesales Agent Job, individuals need to be able learn to learn and understand the product or service they are selling. This ensures that they can best communicate how the product or service they are selling can satisfy the potential customers’ needs.

Successful Telesales Agent candidates are normally ambitious, outgoing and confident with an excellent telephone manner. Commitment and a drive to succeed also make a good Telesales Agent.

Other core competencies which are desirable for a Telesales Agent job include:

  • A polite, calm and professional telephone manner
  • Excellent listening skills and having the ability to think on your feet
  • Excellent typing skills 
  • Moderate computer skills
  • Ability to manage call lengths and convert calls/enquires into sales
  • Brilliant organisation and prioritisation skills

Hours & Salary

Many industries rely on Telesales Agents to gain new business. Common industries where Telesales Agents work across are telecommunication services, insurance and financial projects to just name a few.

Telesales Agent jobs which focus in the business to business (B2B) sector will usually work traditional business hours; 9am-5.30pm Monday to Friday, whereas those involved in the business to consumer (B2C) sector can expect to work a variety of shifts, including, mornings, days, evenings, weekends and public holidays.

Telesales Agent jobs usually have a competitive base salary, with strong bonus and commission schemes on top. Telesales Agents usually work towards individual and team sales targets, and any bonus or commissions is typically reflected by performance.

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Job Listings

  1. Market Researcher

    Location: Edinburgh

    Salary: £7.90 p/h

    Category: Market Researcher

    We are looking for candidates with outgoing, positive personalities to undertake some temporary face-to-face market research work on a number of dates throughout November.  We have weekday and weekend shifts available, so this is a great way to earn some extra money around other work or studies!
    Ideally, applicants should ...

  2. Sales Executive

    Location: Edinburgh

    Salary: TBC

    Category: Sales

    Not afraid to pick up the phone?  Love speaking to people?  We have a great opportunity for you!
    We are looking for a candidate with proven telesales skills to join this small, but growing, team.  The perfect candidate for this role will possess good telesales experience, ideally in a business ...

  3. Sales Executive

    Location: Edinburgh

    Salary: £20000 to £20000 p/a

    Category: Sales

    This not-for-profit organisation is looking for a successful sales person with a proven track record to achieve their recruitment target for new members.  With the highest UK-wide profile and the largest existing membership of comparable organisations, you can be assured that you will be representing a reputable and successful organisation ...