Telesales Agent Jobs in Scotland

Telesales Agents are sales professionals who use the telephone to match would-be customers with a product or service that best fits their needs and budget. Would-be customers can be other organisations or individuals. Telesales Agents who are selling on behalf a company to other organisations are often be referred to as Sales Representatives, while Telesales Agents selling to individuals are often referred to as Telemarketing Representatives.

The Role

Telesales Agent jobs usually have two core functions;

  1. Making outbound calls and sales, and
  2. Receiving and progressing inbound enquires.

On outbound projects, Telesales Agents will either preform cold-calls or contact warm leads who may have requested more information or a quotation. It is crucial that Telesales Agents fully know and understand their product or service to effectively tweak their offering based on a potential customers’ requirements and budget.

With inbound enquires, Telesales Agents are usually expected to turn enquires in sales. This is achieved by answering the potential customer’s questions and detailing why/how their product or service is different and better than those sold by competitors.

Receiving or make calls with regards to the product/service on sale, answering participant questions, as well as question participants to obtain full understanding of what information is being requested, knowledge of products, providing quality customer service on every call.

What is required to be a great Telesales Agent?

To be effective in a Telesales Agent Job, individuals need to be able learn to learn and understand the product or service they are selling. This ensures that they can best communicate how the product or service they are selling can satisfy the potential customers’ needs.

Successful Telesales Agent candidates are normally ambitious, outgoing and confident with an excellent telephone manner. Commitment and a drive to succeed also make a good Telesales Agent.

Other core competencies which are desirable for a Telesales Agent job include:

  • A polite, calm and professional telephone manner
  • Excellent listening skills and having the ability to think on your feet
  • Excellent typing skills 
  • Moderate computer skills
  • Ability to manage call lengths and convert calls/enquires into sales
  • Brilliant organisation and prioritisation skills

Hours & Salary

Many industries rely on Telesales Agents to gain new business. Common industries where Telesales Agents work across are telecommunication services, insurance and financial projects to just name a few.

Telesales Agent jobs which focus in the business to business (B2B) sector will usually work traditional business hours; 9am-5.30pm Monday to Friday, whereas those involved in the business to consumer (B2C) sector can expect to work a variety of shifts, including, mornings, days, evenings, weekends and public holidays.

Telesales Agent jobs usually have a competitive base salary, with strong bonus and commission schemes on top. Telesales Agents usually work towards individual and team sales targets, and any bonus or commissions is typically reflected by performance.

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Job Listings

  1. Valuer

    Location: Glasgow Area

    Salary: £15.00 p/h

    Category: Sales

    Stafffinders are recruiting for a Valuer for a large Estate Agency chain in Glasgow
    You must have experience and be available immediately for a 3/4 week period.
    Submit your cv now
    This vacancy is being advertised on behalf of Stafffinders which is operating as an employment business.

  2. Media Sales

    Location: Glasgow

    Salary: TBC

    Category: Sales

    Media Sales
    Perm post- Immediate start
    Stafffinders are working along side one of their Glasgow based clients recruiting for a Media Sales
    This post would suit someone with experience in sales and ideally you would have worked within media sales.
    Though this is not essential we will look at exceptional ...

  3. Sales Assistant

    Location: Renfrewshire

    Salary: TBC

    Category: Sales

    Stafffinders are currently seeking a Retail Assistant to join our prestigious client in the Renfrewshire area.
    This is a permanent opportunity with an immediate start for the right candidate.
    Salary is dependent on experience.
    Hours are flexible. Both part time and full-time candidate are welcome to apply. As well as ...

  4. Market Researchers

    Location: Edinburgh

    Salary: £7.90 p/h

    Category: Market Researcher

    We are looking for candidates with outgoing, positive personalities to undertake some temporary face-to-face market research work on a number of dates throughout October.  We have weekday and weekend shifts available, so this is a great way to earn some extra money around other work or studies!
    Ideally, applicants should ...

  5. Marketing Manager

    Location: Paisley

    Salary: TBC

    Category: Marketing Manager

    Calling all Marketing Guru’s …
    Would you describe yourself as a Team Player, commercially aware and a good communicator?...
    Do you appreciate a clever marketing technique when you see one? ...
    Are you ‘IT-Savvy’ with a keen interest in increasing brand awareness?...
    If the answer to the above is YES, then ...

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