Telesales Agent Jobs in Scotland

Telesales Agents are sales professionals who use the telephone to match would-be customers with a product or service that best fits their needs and budget. Would-be customers can be other organisations or individuals. Telesales Agents who are selling on behalf a company to other organisations are often be referred to as Sales Representatives, while Telesales Agents selling to individuals are often referred to as Telemarketing Representatives.

The Role

Telesales Agent jobs usually have two core functions;

  1. Making outbound calls and sales, and
  2. Receiving and progressing inbound enquires.

On outbound projects, Telesales Agents will either preform cold-calls or contact warm leads who may have requested more information or a quotation. It is crucial that Telesales Agents fully know and understand their product or service to effectively tweak their offering based on a potential customers’ requirements and budget.

With inbound enquires, Telesales Agents are usually expected to turn enquires in sales. This is achieved by answering the potential customer’s questions and detailing why/how their product or service is different and better than those sold by competitors.

Receiving or make calls with regards to the product/service on sale, answering participant questions, as well as question participants to obtain full understanding of what information is being requested, knowledge of products, providing quality customer service on every call.

What is required to be a great Telesales Agent?

To be effective in a Telesales Agent Job, individuals need to be able learn to learn and understand the product or service they are selling. This ensures that they can best communicate how the product or service they are selling can satisfy the potential customers’ needs.

Successful Telesales Agent candidates are normally ambitious, outgoing and confident with an excellent telephone manner. Commitment and a drive to succeed also make a good Telesales Agent.

Other core competencies which are desirable for a Telesales Agent job include:

  • A polite, calm and professional telephone manner
  • Excellent listening skills and having the ability to think on your feet
  • Excellent typing skills 
  • Moderate computer skills
  • Ability to manage call lengths and convert calls/enquires into sales
  • Brilliant organisation and prioritisation skills

Hours & Salary

Many industries rely on Telesales Agents to gain new business. Common industries where Telesales Agents work across are telecommunication services, insurance and financial projects to just name a few.

Telesales Agent jobs which focus in the business to business (B2B) sector will usually work traditional business hours; 9am-5.30pm Monday to Friday, whereas those involved in the business to consumer (B2C) sector can expect to work a variety of shifts, including, mornings, days, evenings, weekends and public holidays.

Telesales Agent jobs usually have a competitive base salary, with strong bonus and commission schemes on top. Telesales Agents usually work towards individual and team sales targets, and any bonus or commissions is typically reflected by performance.

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Job Listings

  1. Telesales

    Location: Renfrewshire

    Salary: £8.00 p/h

    Category: Telesales Agent

    Stafffinders are searching for a confident telemarketing/data cleanser  to join our clients growing business in Renfrewshire.
    This is an ongoing temporary role with the scope to be more long term for the right candidate. 

    Hourly rate is dependent on experience. 
    This is a key role within the business. This ...

  2. Sales Administrator

    Location: Renfrewshire

    Salary: TBC

    Category: Sales

    Calling all Sales Administrators looking for an excellent opportunity in the Paisley area.
    Our client is looking for a bright, pro-active individual to join their team.  
    Salary will be DOE. This position is initially temporary with scope of it becoming a permanent positon for the right person!
    Hours are 9am ...

  3. Sales Administrator

    Location: Paisley

    Salary: TBC

    Category: Sales

    Calling all Sales Administrators looking for an excellent opportunity in the Paisley area.
    Our client is looking for a bright, pro-active individual to join their team.  
    This position is initially temporary with scope to lead to a permanent contract for the right person.
    The position is Full Time 9am to ...

  4. Marketing Officer

    Location: Inverclyde

    Salary: TBC

    Category: Marketing Assistant

    Calling all Marketing Guru’s …
    Would you describe yourself as a Team Player, commercially aware and a good communicator?...
    Do you have 3-4 years’ experience within a Marketing role?
    Are you ‘IT-Savvy’ with a keen interest in increasing brand awareness?...
    If the answer to the above is YES, then I ...

  5. Telesales Agent

    Location: Ayrshire North

    Salary: £17000 to £30000 p/a

    Category: Sales

    Due to continual growth, Stafffinders are searching for a x2 Telesales Agents to join our clients well established business based in the North Ayrshire area. Due to location, candidates with a driver’s license and access to their own vehicle are preferred. A fast-paced role that is perfect for a ...

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