Just recently signed up with Stafffinders. Danielle and Katrina are amazing!!! Very professional.
They give you a whole list of available jobs and you can pick and choose which ones suit you.
Been with a few agencies in the past none of them can touch the girls though. You can even do your timesheet online so no looking for the Duty Manager at the end of your shift. Great agency knocked back a full time job to stay with them.
Permanent and Temporary Customer Service Assistant Jobs
Stafffinders recruits for full-time and part-time Customer Service Assistants jobs for a wide range of clients throughout Scotland, with Glasgow and Edinburgh being a main focus. Customer Service Assistants can be found within many organisations and although the specific duties will vary, the essence of the role is to act as a link between customers and the organisation.
Customer Service Assistant Job Description
While some Customer Service Assistants will work with customers face to face, others, such as Contact Centre employees, will primarily liaise with customers over the phone. For those in specialist organisations, such as working on an IT helpdesk, email and other online tools will often be used as the main form of communication. Most roles will require a combination of these communication methods, so being confident and having excellent communication skills is vitally important.
A Customer Service Assistant role will often include a combination of the following tasks:
- Answering customer enquiries or passing them on to the appropriate department.
- Giving information and helping to solve customer problems.
- Selling products and taking orders.
- Arranging services for customers, for example, booking hotel rooms or arranging car hire.
- Processing complaints and, if appropriate, issuing refunds.
- Taking information from customers and entering it on a database.
- Taking payments by cash, cheque or credit card.
- Making sure that the customer's experience is a positive one.
Effective Customer Service Assistants can often quickly progress to a Customer Services Manager position where they would be responsible for managing a team of Customer Services Assistants.
Skills and personal qualities
Customer Service Assistants are often the first point of contact a customer has with an organisation, so it is essential for them to create a good impression. Thus, they need to be polite and approachable, confident and have the ability to remain patient and calm in difficult or stressful situations.
Problem-solving skills and having the ability to think quickly and outside the box, follow instructions, work as a team and work on initiative are also very desirable skills.
Hours and environment
A full-time Customer Service Assistants would usually work around 37-40 hours per week, although working hours will vary employer to employer. Part-time work is often available due to the nature of the role. During busy periods such as Christmas and summer holidays, significant overtime hours may be expected.
Many will work on a rota or shift pattern, which can often mean working in the early morning, during the day, in the evenings, on weekends and bank holidays, and in some organisations, on a 24-hour service.
Full-time Customer Service Assistants can expect to earn anything from £10,000 to £18,000 a year depending on experience.
Contact the Office Support Division Team
Email the Office Support Division at email@example.com.
Candidates can submit a CV online using our Register online service.
Office Support Jobs by Email
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Salary: £8.50 p/h
Stafffinders are currently recruiting for a Receptionist in the Inverclyde area.
Salary: £8.00 - £8.50 per hour
Tuesday - Friday (18.5hrs per week)
Part-time, temporary ongoing.
Holiday cover may be required, successful candidate must be available to work full-time 8.15 - 5.15
Answering telephone calls
Salary: £9 to £10
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Salary: £10.65 p/h
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