Permanent and Temporary Customer Service Assistant Jobs

Stafffinders recruits for full-time and part-time Customer Service Assistant Jobs for a wide range of clients throughout Scotland, with Glasgow and Edinburgh being a main focus. While some Customer Service Assistant Jobs require work with customers face to face, others, such as Contact Centre employees, will primarily liaise with customers over the phone.

For those in specialist organisations, such as working on an IT helpdesk, email and other online tools will often be used as the main form of communication.

Most roles will require a combination of these communication methods, so being confident and having excellent communication skills is vitally important. Customer Services is a fundamental activity needing prioritised within many organisations and although the specific duties will vary, the essence of the assistant's role is to act as a link between customers and the organisation.

Duties in Customer Service Assistant jobs

The vast majority of Customer Service Assistant or Customer Service Advisor activity will include a combination of the following tasks:

  • Answering customer enquiries or passing them on to the appropriate department.
  • Giving information and helping to solve customer problems.
  • Selling products and taking orders.
  • Arranging services for customers, for example, booking hotel rooms or arranging car hire.
  • Processing complaints and, if appropriate, issuing refunds.
  • Taking information from customers and entering it on a database.
  • Taking payments by cash, cheque or credit card.
  • Making sure that the customer's experience is a positive one.

To be efficient in customer service roles, you can often quickly progress to management where you would be in a position of authority to manage a team of Customer Services Assistants.

Adding value as a Customer Services Advisor

In different organisations, the Customer Service representative will often be the first point of contact with a customer has with an organisation, so it is essential for them to create a good impression. Thus, they need to be polite and approachable, confident and have the ability to remain patient and calm in difficult or stressful situations.

Problem-solving skills and having the ability to think quickly and outside the box, follow instructions, work as a team and work on initiative are also very desirable skills.

Expected salary in customer service delivery

A full-time Customer Services job would usually involve around 37-40 hours per week, although working hours will vary employer to employer. Part-time work is often available due to the nature of the role. During busy periods such as Christmas and summer holidays, significant overtime hours may be expected.

Many will work on a rota or shift pattern, which can often mean working in the early morning, during the day, in the evenings, on weekends and bank holidays, and in some organisations, on a 24-hour service.

Full-time Customer Service advisers can expect to earn anything from £17,500 to £20,000 per annum though this will depend on hiring organisation, experience and location. 

Further links and guidelines are available through the Customer Contact Association website which provides a wealth of helpful information can assist when researching this vibrant industry. https://www.cca-global.com/

 

Contact the Office Support Division Team

Email the Office Support Division at officesupport@stafffinders.co.uk.

Candidates can submit a CV online using our Register online service.

Office Support Jobs by Email

If you would like to receive notification of new technical job opportunities by email, please subscribe to the office support mailing list.

recieve update button

Job Listings

  1. Receptionist

    Location: Inverclyde

    Salary: £8.72 p/h

    Category: Receptionist

    Stafffinders are currently recruiting for a Receptionist in the Inverclyde area. 
    Salary: £8.75 per hour
    Tuesday - Friday (18.5hrs per week)
    Part-time, temporary ongoing.
    Holiday cover may be required - the successful candidate must be available to work 8.15am - 5.15pm.
     
    The role

    Answering telephone calls
    Meet and greet ...

  2. Helpdesk Advisor

    Location: Glasgow

    Salary: £8.72 p/h

    Category: Switchboard Operator

    An opportunity has arisen for x2 Helpdesk Advisors to work within our clients business on a temporary basis for an initial 2-3 month period.
    This is a key role within the business ensuring all queries and problems are resolved and excellent customer service is delivered. Representing the brand in a ...

  3. Administrator

    Location: Edinburgh

    Salary: £18000 to £22000 p/a

    Category: Office Administrator

    We are seeking an experienced Administrator to join our client in Edinburgh as a Support Consultant. This is a forward-thinking and supportive organisation who pride themselves in what they do for the staff and clients.

    The role

    Providing support to consultants and liaising with external recruitment/ HR managers.
    Liaising between ...

  4. Receptionist

    Location: Edinburgh

    Salary: TBC

    Category: Receptionist

    Staffinders are seeking a receptionist based in Edinburgh. Due to the nature of the role, telephone experience is essential as the main point of contact. Excellent levels of customer service are essential for this role as you will be directly dealing with customers on a face to face basis. 
     
    The ...

  5. Residential Administrator

    Location: Glasgow

    Salary: TBC

    Category: Admin / Secretarial / PA

    Are you an experienced Administrator with an interest in Property?
    Are you highly organised and self-motivated?
    Do you want to work for a company who truly cares about their employee’s health and wellbeing?

    We are currently recruiting for a Residential Administrator to work for our client based in Glasgow ...

View All Customer Service Assistant Jobs Jobs.