Just recently signed up with Stafffinders. Danielle and Katrina are amazing!!! Very professional.
They give you a whole list of available jobs and you can pick and choose which ones suit you.
Been with a few agencies in the past none of them can touch the girls though. You can even do your timesheet online so no looking for the Duty Manager at the end of your shift. Great agency knocked back a full time job to stay with them.
Permanent and Temporary Customer Service Assistant Jobs
Stafffinders recruits for full-time and part-time Customer Service Assistants jobs for a wide range of clients throughout Scotland, with Glasgow and Edinburgh being a main focus. Customer Service Assistants can be found within many organisations and although the specific duties will vary, the essence of the role is to act as a link between customers and the organisation.
Customer Service Assistant Job Description
While some Customer Service Assistants will work with customers face to face, others, such as Contact Centre employees, will primarily liaise with customers over the phone. For those in specialist organisations, such as working on an IT helpdesk, email and other online tools will often be used as the main form of communication. Most roles will require a combination of these communication methods, so being confident and having excellent communication skills is vitally important.
A Customer Service Assistant role will often include a combination of the following tasks:
- Answering customer enquiries or passing them on to the appropriate department.
- Giving information and helping to solve customer problems.
- Selling products and taking orders.
- Arranging services for customers, for example, booking hotel rooms or arranging car hire.
- Processing complaints and, if appropriate, issuing refunds.
- Taking information from customers and entering it on a database.
- Taking payments by cash, cheque or credit card.
- Making sure that the customer's experience is a positive one.
Effective Customer Service Assistants can often quickly progress to a Customer Services Manager position where they would be responsible for managing a team of Customer Services Assistants.
Skills and personal qualities
Customer Service Assistants are often the first point of contact a customer has with an organisation, so it is essential for them to create a good impression. Thus, they need to be polite and approachable, confident and have the ability to remain patient and calm in difficult or stressful situations.
Problem-solving skills and having the ability to think quickly and outside the box, follow instructions, work as a team and work on initiative are also very desirable skills.
Hours and environment
A full-time Customer Service Assistants would usually work around 37-40 hours per week, although working hours will vary employer to employer. Part-time work is often available due to the nature of the role. During busy periods such as Christmas and summer holidays, significant overtime hours may be expected.
Many will work on a rota or shift pattern, which can often mean working in the early morning, during the day, in the evenings, on weekends and bank holidays, and in some organisations, on a 24-hour service.
Full-time Customer Service Assistants can expect to earn anything from £10,000 to £18,000 a year depending on experience.
Contact the Office Support Division Team
Email the Office Support Division at firstname.lastname@example.org.
Candidates can submit a CV online using our Register online service.
Office Support Jobs by Email
If you would like to receive notification of new technical job opportunities by email, please subscribe to the office support mailing list.
Salary: £7.83 p/h
Stafffinders are looking for a Typist for our well-established client based in Renfrewshire. This is a short term, temporary contract.
The hourly rate is dependent on the candidate’s experience.
Hours will vary day-to-day.
Other areas of responsibility
Secretarial duties including, photocopying, scanning and ensuring they remain ...
Salary: £7.50 p/h
Category: Office Administrator
Stafffinders are looking to recruit a Customer Service Administrator to join our client in Renfrewshire. This position is on-going temporary.
£7.83 per hour. Monday to Friday, 9-5pm
Providing telephone support for customer queries
Have great Microsoft skills and use company in-house system effectively (training provided)
Keeping files ...
Salary: £8.00 p/h
Category: Office Sales Administrator
We are looking for an experienced Receptionist to cover short term holiday cover for out client in the Paisley area.
This is a full-time position, Monday to Friday on a temporary basis for 2 weeks.
Hourly rate £8.00 p/h
Meeting and greeting clients
Salary: £9.00 p/h
An exciting opportunity has arisen in Glasgow for an Administration Assistant/Receptionist to join my client’s team and work on a temporary basis ad-hoc basis to cover staff shortage.
The shift patterns will vary and could range from 8-16 hours per shift.
Salary: £8.25 p/h
Category: Admin / Secretarial / PA
Calling all part time Administrators. Stafffinders are looking to recruit an Administrator to work to join our prestigious client based in Renfrewshire.
This is an ongoing temporary position (Office hours, Monday to Friday) Salary is DOE
Good attention to detail and excellent PC literacy is key within this role.