Permanent and Temporary Customer Service Assistant Jobs

Stafffinders recruits for full-time and part-time Customer Service Assistants jobs for a wide range of clients throughout Scotland, with Glasgow and Edinburgh being a main focus. Customer Service Assistants can be found within many organisations and although the specific duties will vary, the essence of the role is to act as a link between customers and the organisation.

Customer Service Assistant Job Description

While some Customer Service Assistants will work with customers face to face, others, such as Contact Centre employees, will primarily liaise with customers over the phone. For those in specialist organisations, such as working on an IT helpdesk, email and other online tools will often be used as the main form of communication. Most roles will require a combination of these communication methods, so being confident and having excellent communication skills is vitally important.

A Customer Service Assistant role will often include a combination of the following tasks:

  • Answering customer enquiries or passing them on to the appropriate department.
  • Giving information and helping to solve customer problems.
  • Selling products and taking orders.
  • Arranging services for customers, for example, booking hotel rooms or arranging car hire.
  • Processing complaints and, if appropriate, issuing refunds.
  • Taking information from customers and entering it on a database.
  • Taking payments by cash, cheque or credit card.
  • Making sure that the customer's experience is a positive one.

Effective Customer Service Assistants can often quickly progress to a Customer Services Manager position where they would be responsible for managing a team of Customer Services Assistants.

Skills and personal qualities

Customer Service Assistants are often the first point of contact a customer has with an organisation, so it is essential for them to create a good impression. Thus, they need to be polite and approachable, confident and have the ability to remain patient and calm in difficult or stressful situations.

Problem-solving skills and having the ability to think quickly and outside the box, follow instructions, work as a team and work on initiative are also very desirable skills.

Hours and environment

A full-time Customer Service Assistants would usually work around 37-40 hours per week, although working hours will vary employer to employer. Part-time work is often available due to the nature of the role. During busy periods such as Christmas and summer holidays, significant overtime hours may be expected.

Many will work on a rota or shift pattern, which can often mean working in the early morning, during the day, in the evenings, on weekends and bank holidays, and in some organisations, on a 24-hour service.

Full-time Customer Service Assistants can expect to earn anything from £10,000 to £18,000 a year depending on experience.

Contact the Office Support Division Team

Email the Office Support Division at officesupport@stafffinders.co.uk.

Candidates can submit a CV online using our Register online service.

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