Just recently signed up with Stafffinders. Danielle and Katrina are amazing!!! Very professional.
They give you a whole list of available jobs and you can pick and choose which ones suit you.
Been with a few agencies in the past none of them can touch the girls though. You can even do your timesheet online so no looking for the Duty Manager at the end of your shift. Great agency knocked back a full time job to stay with them.
Permanent and Temporary Customer Service Assistant Jobs
Stafffinders recruits for full-time and part-time Customer Service Assistant Jobs for a wide range of clients throughout Scotland, with Glasgow and Edinburgh being a main focus. While some Customer Service Assistant Jobs require work with customers face to face, others, such as Contact Centre employees, will primarily liaise with customers over the phone.
For those in specialist organisations, such as working on an IT helpdesk, email and other online tools will often be used as the main form of communication.
Most roles will require a combination of these communication methods, so being confident and having excellent communication skills is vitally important. Customer Services is a fundamental activity needing prioritised within many organisations and although the specific duties will vary, the essence of the assistant's role is to act as a link between customers and the organisation.
Duties in Customer Service Assistant jobs
The vast majority of Customer Service Assistant or Customer Service Advisor activity will include a combination of the following tasks:
- Answering customer enquiries or passing them on to the appropriate department.
- Giving information and helping to solve customer problems.
- Selling products and taking orders.
- Arranging services for customers, for example, booking hotel rooms or arranging car hire.
- Processing complaints and, if appropriate, issuing refunds.
- Taking information from customers and entering it on a database.
- Taking payments by cash, cheque or credit card.
- Making sure that the customer's experience is a positive one.
To be efficient in customer service roles, you can often quickly progress to management where you would be in a position of authority to manage a team of Customer Services Assistants.
Adding value as a Customer Services Advisor
In different organisations, the Customer Service representative will often be the first point of contact with a customer has with an organisation, so it is essential for them to create a good impression. Thus, they need to be polite and approachable, confident and have the ability to remain patient and calm in difficult or stressful situations.
Problem-solving skills and having the ability to think quickly and outside the box, follow instructions, work as a team and work on initiative are also very desirable skills.
Expected salary in customer service delivery
A full-time Customer Services job would usually involve around 37-40 hours per week, although working hours will vary employer to employer. Part-time work is often available due to the nature of the role. During busy periods such as Christmas and summer holidays, significant overtime hours may be expected.
Many will work on a rota or shift pattern, which can often mean working in the early morning, during the day, in the evenings, on weekends and bank holidays, and in some organisations, on a 24-hour service.
Full-time Customer Service advisers can expect to earn anything from £17,500 to £20,000 per annum though this will depend on hiring organisation, experience and location.
Further links and guidelines are available through the Customer Contact Association website which provides a wealth of helpful information can assist when researching this vibrant industry. https://www.cca-global.com/
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Category: Office Administrator
Stafffinders are currently looking for a part time Administrator to join our prestigious client based in South Ayrshire.
This is an immediate start for the right person. This role will be approx.21 hours per week and a degree of flexibility will be required.
Some duties include:
Answering incoming telephone ...
Stafffinders have an urgent requirement for a talented Administrator to join our prestigious client in the Paisley area. Accuracy and excellent typing ability it a must in this role. If you are immediately available, please get in touch today!
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Category: Office Administrator
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How you’ll benefit
Generous annual leave
Company Pension Scheme
Cycle to work scheme
Your new company
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