Could not recommend stafffinders enough. I met with Chloe, and already she had me in mind for a position that had just come up. She organised the interview, and I was successful. Throughout the temping experience she was always readily available with advice, or help. I am now a permanent employee and could not have done it without stafffinders.
Thank you so much Chloe x
Technical Support Analyst Jobs
Technical support analyst jobs involve helping customers and users of tech to overcome computer hardware and software problems, dealing with individuals both within their organisation and outwith.
Typically, technical support analysts will talk through a user's problem and suggest possible solutions then analyse the reasons behind the breakdown and help customers understand features of software packages. The role could also include installing new equipment and upgrading existing computers. They test, repair and maintain equipment and arrange for any faulty equipment to be replaced.
The ideal candidate should have excellent communication skills and be able to deal with customers calmly and tactfully. They should be practical, with good analytical skills and be interested in computers and how they work.
Technical support roles are on the rise in the UK. Employers include information technology (IT) companies and organisations of all sizes, eg in retail, engineering, public utilities, and colleges and universities. Vacancies for jobs within technical support are steady, with some staff shortages.
Opportunities In many companies, you may find there’s a natural career progression within technical support. As an example, this would see you being promoted to a more senior technical support role and from there to a team, section or department leader.
Qualification Requirements
For new entrants GCSEs/S grades or relevant NVQs/SVQs may be required. Some technical support analyst jobs prefer people with higher-level qualifications, such as HNDs/HNCs or degrees in subjects like computing and IT.
With experience, there may be opportunities to be promoted within technical support departments or to move into other positions in IT generally. Some people may move into technical sales.
At the end of 2018, the starting salary ranges from £15,000 to £21,000 and an experienced manager can look at earning up to £47,000.
Contact the IT Division Team
Email the IT Division at it@stafffinders.co.uk.
Candidates can submit a CV online using our Register online service.
Information Technology Jobs by Email
If you would like to receive notification of new Information Technology Jobs opportunities by email please subscribe to the it mailing list.
Job Listings
Systems Administrator/DevOps Engineer
Location: Edinburgh
Salary: TBC
Category: Systems Analysis/Design
We are looking for an experienced System Administrator/DevOps Engineer to join our client’s dynamic team in Edinburgh.
About
Our client is an award-winning e-learning provider with offices in London Edinburgh and Paisley. Their self-built SaaS (software-as-a-service) platform allows their clients to deliver high-quality training content across their organisations ...Location: Edinburgh
Salary: TBC
Category: Software Developer and Software Engineer
Are you looking for a new challenge?Fed up of office politics and out of touch managers?Our client is different!They have a genuinely friendly and experienced team who will support you when you struggle and champion you when you nail it. The directors don't sit in glass ...
Location: Edinburgh
Salary: TBC
Category: Software Developer and Software Engineer
Are you looking for a new challenge?Fed up of office politics and out of touch managers?Tired of being married to your desk?Our client is different!They have a genuinely friendly and experienced team who will support you when you struggle and champion you when you nail it ...
Location: Edinburgh
Salary: £30000 to £40000 p/a
Category: Programmers
Incredible opportunity to join an award-winning company who need you to innovate, design and develop an outstanding product which has a positive impact on hundreds of thousands of people worldwide.
Since 2013 Bolt Learning has grown and continues to do so, with an unrivaled culture for encouraging everyone to participate ...
