Technical Support Analyst Jobs

Technical support analyst jobs helps users to overcome computer hardware and software problems. Technical support analyst jobs may deal with customers within their organisation or from other companies, and with home users. Technical support analyst jobs may deal with customers over the telephone or by visiting in person.
 
Typically, technical support analyst jobs will talk through the problem with a user and suggest possible solutions. Technical Support Analyst jobs will help users understand features of software packages and analyse the reasons for the breakdown.

Technial Support Analysts jobs include installing new equipment and upgrade existing computers. They test, repair and maintain equipment and also  arrange for faulty equipment to be replaced and supply give basic training to new users.
 
Technical support analyst jobs should have excellent communication skills. Technical support analyst jobs should be practical, with good analytical skills and be interested in computers and how they work. Technical support analyst jobs should be able to deal calmly and tactfully with customers.
 
There are around 30,000 people employed in technical support in the UK. Employers include information technology (IT) companies and organisations of all sizes, eg in retail, engineering, public utilities, and colleges and universities. Vacancies for jobs within technical support are steady, with some staff shortages. 

Qualifications 

For new entrants GCSEs/S grades or relevant NVQs/SVQs may be required. Some technical support analyst jobs prefer people with higher-level qualifications, such as HNDs/HNCs or degrees in subjects like computing and IT.
 
With experience, there may be opportunities to be promoted within technical support departments or to move into other positions in IT generally. Some people may move into technical sales.

Contact the IT Division Team

Email the IT Division at it@stafffinders.co.uk.

Candidates can submit a CV online using our Register online service.

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Job Listings

  1. Service Desk Associate

    Location: England

    Salary: TBC

    Category: Support

    An exciting opportunity has come up for a Service Desk Associate to join our client’s well established consultancy business based in Northamptonshire to provides entry-level technical computer support to customers through multiple channels including voice, web, and email. Typical responsibilities include password resets and troubleshooting basic networking, hardware, software ...

  2. IT Support

    Location: Renfrewshire

    Salary: £12.00 p/h

    Category: Support

    Stafffinders have an exciting opportunity for an IT Helpdesk technician to assist our client based in Northern Hampshire on an ad-hoc basis. This position will most likely be to cover staff holidays and other short-term leave. Please note, this work will be periodic. You will be reporting directly the IT ...

  3. eLearning Designer

    Location: Paisley

    Salary: TBC

    Category: Systems Analysis/Design

    Stafffinders are the exclusive recruitment partner of Bolt Learning.

    Bolt are looking for someone who is passionate about quality learning and who has an imaginative outlook on training within a commercial environment. The successful candidate will be able to organise and structure content into a creative, coherent and engaging course ...

  4. Full Stack Developer

    Location: Edinburgh

    Salary: TBC

    Category: Systems Analysis/Design

    Our client is a specialist in e-learning. Their combination of cutting edge technology and in-house educational experts and designers, allow us to deliver relevant and action-packed online training for a wide range of organisations around the UK and beyond.
    They are currently looking for a bright spark to join our ...

  5. ICT Support

    Location: Glasgow

    Salary: £12.00 p/h

    Category: Technical Support Analyst

    An opportunity has arisen for Maintenance Helpdesk Administrator to work within a forward thinking company based near Glasgow. This is a key role within the business ensuring all customers queries and problems are resolved and excellent customer service is delivered. Representing the brand in a positive way is vital to ...

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