Technical Support Analyst Jobs

Technical support analyst jobs involve helping customers and users of tech to overcome computer hardware and software problems, dealing with individuals both within their organisation and outwith.

Typically, technical support analysts will talk through a user's problem and suggest possible solutions then analyse the reasons behind the breakdown and help customers understand features of software packages. The role could also include installing new equipment and upgrading existing computers. They test, repair and maintain equipment and arrange for any faulty equipment to be replaced.

The ideal candidate should have excellent communication skills and be able to deal with customers calmly and tactfully. They should be practical, with good analytical skills and be interested in computers and how they work. 

Technical support analyst job opportunities

Technical support roles or first line support analysts are on the rise in the UK. Employers include information technology (IT) companies and organisations of all sizes, eg in retail, engineering, public utilities, and colleges and universities. Vacancies for jobs within technical support are steady, with some staff shortages. 

Opportunities In many companies, you may find there’s a natural career progression within technical support. As an example, this would see you being promoted to a more senior technical support role and from there to a team, section or department leader.

Qualification Requirements

For new entrants GCSEs/S grades or relevant NVQs/SVQs may be required. Some technical support analyst jobs prefer people with higher-level qualifications, such as HNDs/HNCs or degrees in subjects like computing and IT.

With experience, there may be opportunities to be promoted within technical support departments or to move into other positions in IT generally. Some people may move into technical sales.

As at 2020, entry level salary ranges from £18,000 through to £21,000 and an experienced manager can look at earning up to £47,000.

Contact the IT Division Team

Email the IT Division at it@stafffinders.co.uk.

Candidates can submit a CV online using our Register online service.

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Job Listings

  1. Service Desk Engineer

    Location: North England

    Salary: TBC

    Category: Support

    Service Desk Engineer
    A new opportunity for an experienced Service Desk Engineer has arisen to join our well-established client based in Newcastle, on a permanent, full-time basis.
    As the Service Desk Engineer, you will be confident in providing front line IT support to a range of customers via telephone, email ...

  2. Backup Support Analyst

    Location: Edinburgh

    Salary: TBC

    Category: Support

    An exciting opportunity has arisen for a talented Backup Support Analyst with experience providing 2nd and 3rd line technical support to join our well-established client in Edinburgh and Newcastle. This is a full-time, permanent position and will be customer facing, therefore excellent communication and service ethos is essential within this ...

  3. IT Service Desk Team Leader - Newcastle

    Location: North England

    Salary: TBC

    Category: Support

    Service Desk Team Leader
    An excellent opportunity has arisen for an ambitious and talented Service Desk Team Leader to join our highly reputable client based in Newcastle, on a permanent, full-time basis.
    As their new Team Leader, you will be leading and working as part of the Service Des team ...

  4. Cryptography Developer

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    Salary: TBC

    Category: Software Developer and Software Engineer

    Stafffinders are delighted to be working exclusively with our market-leading client for an exciting yet demanding remote role, working within the global technology sector. This role will be specifically well suited to individuals passionate and knowledgeable about autonomous networks, blockchain, distributed computing, decentralisation, and cryptocurrencies.
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  5. Rust Developer

    Location: Glasgow Area

    Salary: TBC

    Category: Software Developer and Software Engineer

    Stafffinders are delighted to be working exclusively with our market-leading client who are seeking a talented Rust Developer. This is an exciting yet demanding remote role, working within the global technology sector. This role will be specifically well suited to individuals passionate and knowledgeable about autonomous networks, blockchain, distributed computing ...

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