Technical Support Analyst Jobs

Technical support analyst jobs involve helping customers and users of tech to overcome computer hardware and software problems, dealing with individuals both within their organisation and outwith.

Typically, technical support analysts will talk through a user's problem and suggest possible solutions then analyse the reasons behind the breakdown and help customers understand features of software packages. The role could also include installing new equipment and upgrading existing computers. They test, repair and maintain equipment and arrange for any faulty equipment to be replaced.

The ideal candidate should have excellent communication skills and be able to deal with customers calmly and tactfully. They should be practical, with good analytical skills and be interested in computers and how they work. 

Technical support analyst job opportunities

Technical support roles or first line support analysts are on the rise in the UK. Employers include information technology (IT) companies and organisations of all sizes, eg in retail, engineering, public utilities, and colleges and universities. Vacancies for jobs within technical support are steady, with some staff shortages. 

Opportunities In many companies, you may find there’s a natural career progression within technical support. As an example, this would see you being promoted to a more senior technical support role and from there to a team, section or department leader.

Qualification Requirements

For new entrants GCSEs/S grades or relevant NVQs/SVQs may be required. Some technical support analyst jobs prefer people with higher-level qualifications, such as HNDs/HNCs or degrees in subjects like computing and IT.

With experience, there may be opportunities to be promoted within technical support departments or to move into other positions in IT generally. Some people may move into technical sales.

As at 2020, entry level salary ranges from £18,000 through to £21,000 and an experienced manager can look at earning up to £47,000.

Contact the IT Division Team

Email the IT Division at it@stafffinders.co.uk.

Candidates can submit a CV online using our Register online service.

Information Technology Jobs by Email

If you would like to receive notification of new Information Technology Jobs opportunities by email please subscribe to the it mailing list.

recieve update button

Job Listings

  1. Full Stack Developer/ Python Developer

    Location: Edinburgh

    Salary: TBC

    Category: IT Product Developer

    Start Something different
    Feel the thrill of joining a top-notch company and get involved in the development of a worldwide impactful product to benefit others.
    Our clients are leaders in the e-learning industry, and after unfaltering years of continuous grown are now looking for the next enthusiastic expert to join ...

  2. Lead Technical and Solutions Architect

    Location: Edinburgh

    Salary: TBC

    Category: Software Developer and Software Engineer

    The science of technology architecture is more strategically important than ever.

    If you live and breath code, are an expert in your field and want to challenge our world, then this may be the job for you.
    Work with a leading and award-winning e-learning solutions provider that thrives pushing boundaries ...