I found Stafffinders to very professional and prompt in both their interview advice and communications. Stafffinders contacted me three week ago with a vacancy they thought would be of interest and yesterday I was offered the job! I would definitely y recommend Stafffinders to others looking to further their career.
Technical Support Analyst Jobs
Technical support analyst jobs involve helping customers and users of tech to overcome computer hardware and software problems, dealing with individuals both within their organisation and outwith.
Typically, technical support analysts will talk through a user's problem and suggest possible solutions then analyse the reasons behind the breakdown and help customers understand features of software packages. The role could also include installing new equipment and upgrading existing computers. They test, repair and maintain equipment and arrange for any faulty equipment to be replaced.
The ideal candidate should have excellent communication skills and be able to deal with customers calmly and tactfully. They should be practical, with good analytical skills and be interested in computers and how they work.
Technical support analyst job opportunities
Technical support roles or first line support analysts are on the rise in the UK. Employers include information technology (IT) companies and organisations of all sizes, eg in retail, engineering, public utilities, and colleges and universities. Vacancies for jobs within technical support are steady, with some staff shortages.
Opportunities In many companies, you may find there’s a natural career progression within technical support. As an example, this would see you being promoted to a more senior technical support role and from there to a team, section or department leader.
For new entrants GCSEs/S grades or relevant NVQs/SVQs may be required. Some technical support analyst jobs prefer people with higher-level qualifications, such as HNDs/HNCs or degrees in subjects like computing and IT.
With experience, there may be opportunities to be promoted within technical support departments or to move into other positions in IT generally. Some people may move into technical sales.
As at 2020, entry level salary ranges from £18,000 through to £21,000 and an experienced manager can look at earning up to £47,000.
Contact the IT Division Team
Email the IT Division at email@example.com.
Candidates can submit a CV online using our Register online service.
Information Technology Jobs by Email
If you would like to receive notification of new Information Technology Jobs opportunities by email please subscribe to the it mailing list.
Location: Glasgow Area
Category: Software Developer and Software Engineer
Rust Software Engineer
Stafffinders are delighted to be working exclusively with our market-leading client for an exciting yet demanding remote role, working within the global technology sector. This role will be specifically well suited to individuals passionate and knowledgeable about autonomous networks, blockchain, distributed computing, decentralisation, and cryptocurrencies.
Role and ...
Location: Paisley or Edinburgh
Stafffinders are working exclusively with their client to recruit an experienced Technical Writer to lead the creation and maintenance of all technical documentation. This role will allow the individual to work on a fully remote basis.
As a member of the documentation team, you will help define how our client ...