Technical Support Analyst Jobs

Technical support analyst jobs involve helping customers and users of tech to overcome computer hardware and software problems, dealing with individuals both within their organisation and outwith.

Typically, technical support analysts will talk through a user's problem and suggest possible solutions then analyse the reasons behind the breakdown and help customers understand features of software packages. The role could also include installing new equipment and upgrading existing computers. They test, repair and maintain equipment and arrange for any faulty equipment to be replaced.

The ideal candidate should have excellent communication skills and be able to deal with customers calmly and tactfully. They should be practical, with good analytical skills and be interested in computers and how they work. 

Technical support roles are on the rise in the UK. Employers include information technology (IT) companies and organisations of all sizes, eg in retail, engineering, public utilities, and colleges and universities. Vacancies for jobs within technical support are steady, with some staff shortages. 

Opportunities In many companies, you may find there’s a natural career progression within technical support. As an example, this would see you being promoted to a more senior technical support role and from there to a team, section or department leader.

Qualification Requirements

For new entrants GCSEs/S grades or relevant NVQs/SVQs may be required. Some technical support analyst jobs prefer people with higher-level qualifications, such as HNDs/HNCs or degrees in subjects like computing and IT.

With experience, there may be opportunities to be promoted within technical support departments or to move into other positions in IT generally. Some people may move into technical sales.

At the end of 2018, the starting salary ranges from £15,000 to £21,000 and an experienced manager can look at earning up to £47,000.

Contact the IT Division Team

Email the IT Division at it@stafffinders.co.uk.

Candidates can submit a CV online using our Register online service.

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Job Listings

  1. IT Support

    Location: Glasgow

    Salary: £12.00 p/h

    Category: Support

     
    Are you a freelance IT Support technician or are you in between contracts now and available for work?
     
    Our global client is looking for IT Support to work on an ad-hoc basis in the Glasgow area.
     

    Support end users devices (both hardware and general software)
    Common Windows Operating System support ...

  2. IT Support

    Location: Glasgow

    Salary: £12.00 p/h

    Category: Support

    Are you an IT Support technician looking for approx 4 weeks work with our Global Client at the customer’s base near Hillington Business Park. After successful completion of this temporary assignment you will also have the opportunity to be drafted in for any other ad-hoc cover required thereafter to ...

  3. IT Support

    Location: Glasgow

    Salary: £12.00 p/h

    Category: Support

    Are you an IT Support technician looking for ad-hoc, Temporary work? The successful candidate will be responsible for supporting our clients IT needs at there office based near Hillington Business Park. This assignment could perhaps be suitable for a candidate in between contracts or working on a freelance basis with ...

  4. Service Desk Associate

    Location: England

    Salary: TBC

    Category: Support

    An exciting opportunity has come up for a Service Desk Associate to join our client’s well established consultancy business based in Northamptonshire to provides entry-level technical computer support to customers through multiple channels including voice, web, and email. Typical responsibilities include password resets and troubleshooting basic networking, hardware, software ...

  5. IT Support

    Location: Renfrewshire

    Salary: £12.00 p/h

    Category: Support

    Stafffinders have an exciting opportunity for an IT Helpdesk technician to assist our client based in Northern Hampshire on an ad-hoc basis. This position will most likely be to cover staff holidays and other short-term leave. Please note, this work will be periodic. You will be reporting directly the IT ...

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