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Technical Support Analyst Jobs
Technical support analyst jobs involve helping customers and users of tech to overcome computer hardware and software problems, dealing with individuals both within their organisation outwith.
Typically, technical support analysts will talk through a user's problem and suggest possible solutions then analyse the reasons behind the breakdown and help customers understand features of software packages. The role could also include installing new equipment and upgradeingexisting computers. They test, repair and maintain equipment and arrange for any faulty equipment to be replaced.
The ideal candidate should have excellent communication skills and be able to deal with customers calmly and tactfully. They should be practical, with good analytical skills and be interested in computers and how they work.
Technical support roles are on the rise in the UK. Employers include information technology (IT) companies and organisations of all sizes, eg in retail, engineering, public utilities, and colleges and universities. Vacancies for jobs within technical support are steady, with some staff shortages.
For new entrants GCSEs/S grades or relevant NVQs/SVQs may be required. Some technical support analyst jobs prefer people with higher-level qualifications, such as HNDs/HNCs or degrees in subjects like computing and IT.
With experience, there may be opportunities to be promoted within technical support departments or to move into other positions in IT generally. Some people may move into technical sales.
Contact the IT Division Team
Email the IT Division at email@example.com.
Candidates can submit a CV online using our Register online service.
Information Technology Jobs by Email
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An exciting opportunity has come up for a Service Desk Associate to join our client’s well established consultancy business based in Northamptonshire to provides entry-level technical computer support to customers through multiple channels including voice, web, and email. Typical responsibilities include password resets and troubleshooting basic networking, hardware, software ...
Salary: £12.00 p/h
Stafffinders have an exciting opportunity for an IT Helpdesk technician to assist our client based in Northern Hampshire on an ad-hoc basis. This position will most likely be to cover staff holidays and other short-term leave. Please note, this work will be periodic. You will be reporting directly the IT ...
Are you a freelance IT Support technician or are you in between contracts now and available for work?
Our global client is looking for IT Support approx 4-hours per week on a Wednesday (negotiable) to support the office this small, fun team starting from 1st August 2018 on an on-going ...
Are you an I.T Support technician in the Greater London area?
Our global client is looking for IT Support for assist our well-established client on an initial on-going temporary basis, with the scope of this leading to a permanent position for the right person.
37.5 hrs. per week ...
Category: Systems Analysis/Design
We are looking for an experienced System Administrator/DevOps Engineer to join our client’s dynamic team in Edinburgh.
Our client is an award-winning e-learning provider with offices in London Edinburgh and Paisley. Their self-built SaaS (software-as-a-service) platform allows their clients to deliver high-quality training content across their organisations ...