Technical Support Analyst Jobs

Technical support analyst jobs involve helping customers and users of tech to overcome computer hardware and software problems, dealing with individuals both within their organisation outwith.

Typically, technical support analysts will talk through a user's problem and suggest possible solutions then analyse the reasons behind the breakdown and help customers understand features of software packages. The role could also include installing new equipment and upgradeingexisting computers. They test, repair and maintain equipment and arrange for any faulty equipment to be replaced.

The ideal candidate should have excellent communication skills and be able to deal with customers calmly and tactfully. They should be practical, with good analytical skills and be interested in computers and how they work. 

Technical support roles are on the rise in the UK. Employers include information technology (IT) companies and organisations of all sizes, eg in retail, engineering, public utilities, and colleges and universities. Vacancies for jobs within technical support are steady, with some staff shortages. 

Qualification Requirements

For new entrants GCSEs/S grades or relevant NVQs/SVQs may be required. Some technical support analyst jobs prefer people with higher-level qualifications, such as HNDs/HNCs or degrees in subjects like computing and IT.

With experience, there may be opportunities to be promoted within technical support departments or to move into other positions in IT generally. Some people may move into technical sales.

Contact the IT Division Team

Email the IT Division at it@stafffinders.co.uk.

Candidates can submit a CV online using our Register online service.

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Job Listings

  1. Service Desk Associate

    Location: England

    Salary: TBC

    Category: Support

    An exciting opportunity has come up for a Service Desk Associate to join our client’s well established consultancy business based in Northamptonshire to provides entry-level technical computer support to customers through multiple channels including voice, web, and email. Typical responsibilities include password resets and troubleshooting basic networking, hardware, software ...

  2. IT Support

    Location: Renfrewshire

    Salary: £12.00 p/h

    Category: Support

    Stafffinders have an exciting opportunity for an IT Helpdesk technician to assist our client based in Northern Hampshire on an ad-hoc basis. This position will most likely be to cover staff holidays and other short-term leave. Please note, this work will be periodic. You will be reporting directly the IT ...

  3. eLearning Designer/Instructional Designer

    Location: Paisley

    Salary: TBC

    Category: Systems Analysis/Design

    Stafffinders are the exclusive recruitment partner of Bolt Learning.

    Bolt are looking for someone who is passionate about quality learning and who has an imaginative outlook on training within a commercial environment. The successful candidate will be able to organise and structure content into a creative, coherent and engaging course ...

  4. Full Stack Developer

    Location: Edinburgh

    Salary: TBC

    Category: Systems Analysis/Design

    Our client is a specialist in e-learning. Their combination of cutting edge technology and in-house educational experts and designers, allow us to deliver relevant and action-packed online training for a wide range of organisations around the UK and beyond.
    They are currently looking for a bright spark to join our ...

  5. IT Support Technician

    Location: Paisley

    Salary: TBC

    Category: Support

     
    Are you a freelance IT Support technician or are you in between contracts now and available for work?
     
    Our global client is looking for IT Support approx 4-hours per week on a Wednesday (negotiable) to support the office this small, fun team starting from 1st August 2018 on an on-going ...

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