Infrastructure Manager Jobs
Infrastructure Manager Jobs are primarily a management role, but a technical background and experience of some of the relevant infrastructure is essential to be successful in this position. Of equal importance is the ability to communicate technical topics to non-technical personnel and convey full understanding.
Team collaboration with Solution Architects and Technical Account Management will ensure solutions are supportable and fit for purpose.
Key Duties and Responsibilities
- Lead and manage your team ensuring high quality service delivery
- Own the infrastructure service
- Work closely with the Project Management team to manage the overall project schedule, prioritisation and dependencies
- Work closely with the Support Management team to address service issues and proactive service enhancements
- Ensure performance management process is followed in agreed timeline for all team members.
- Proactive ownership of technology platforms supported by your team
- Preparation and management of an annual infrastructure refresh plan for the areas supported by your team
- Participate in the development of and/or review of standards, documentation and methods of working
Core skills for IT Infrastructure Managers
- Strong communication skills
- Experience of building and managing technical teams
- Experience of managing cross site teams
- Ability to transform technical knowledge into business language (e.g. reports, presentations, etc.).
- Experience working in ITIL framework for service delivery
- Excellent operational delivery skills with a proven record of delivering plans and projects within timescale and budget
- Experience of implementing process improvements
- Supplier management experience
High level technical experience of some of the following platforms:
- Microsoft Windows, Exchange, Office 365
- Managing and maintaining Infrastructure (Domain, DHCP, DNS)
- Experience administering vMware
- Enterprise Storage - Dell EMC, NetApp
- Intel Hardware
- Backup technologies
- Significant exposure and experience with cloud technologies
Skillsets and personal abilities
- Ability to communicate technical topics to non-technical personnel
- Strong analytical and problem-solving skills
- Strong leadership skills with the ability to perform complex scheduling, control and planning functions
- Demonstrated ability to influence individuals, lead teams and work effectively with executive management
Contact the IT Division Team
Email the IT Division at firstname.lastname@example.org.
Candidates can submit a CV online using our Register online service.
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