Medical Receptionist 

Medical Receptionists are responsible for being the first point of contact for patients or hospital visitors when they arrive at a healthcare centre.

A Medical Receptionist will ensure patients are made to feel welcome at the healthcare facility while keeping track of arranging and cancelling appointments for patients. You will also answer the telephone within the healthcare centre, passing any relevant messages on or dealing with queries where necessary.

What is the role of a Medical Receptionist?

The responsibilities extend from filing medical records, taking requests for repeat prescriptions, assisting all visitors to the healthcare facility to keeping the reception area tidy.

There are no formal qualifications required to become a receptionist within a GP surgery, health centre or hospital, but skills required do include first-class organisational skills and the ability to work in a team environment.

Within a healthcare environment, Medical Receptionists should also possess an interest in working with people, a calm and sympathetic manner and a general interest in health issues.

Health centres and GP surgeries use a specific healthcare computer system, normally G-PASS, to track patients appointments and records. Systems within hospitals and other healthcare facilities may vary, however medical receptionist jobs must understand these systems fully in order to fulfill their role.

If you are looking for other roles within healthcare, have a look at our healthcare page for more information.

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