I have had very good service from all at the Glasgow Office. They found me a temporary position, which I have now been in for more than a year. As a candidate, you are made to feel that nothing is a bother, which is not the case with some other organisations. They are very prompt at returning your calls and my weekly payment is never late or wrong. I do, however, speak more to Michelle. You are always very pleasant and friendly to deal with, which makes life a lot easier. Thank you Stafffinders for helping me.
Relationship Management Jobs
Relationship Managers are in charge of the companies relationships with specific customers/clients.
Business Relationship Managers are responsible for combining sales and customer service.
They work with clients/accounts to ensure they are getting the most out of the companies products and services, and to persuade clients to continue to do business with the organisation.
Duties of a Relationship Manager
- Building and maintaining relationships with clients and key personnel within customer companies.
- Conducting business reviews to ensure clients are satisfied with their products and services.
- Alerting the sales team to opportunities for further sales within important clients.
- Informing customers about other products/services the company offers.
- Attending meetings with clients to build relationships with existing accounts.
- Achieving client relationship targets and KPI’s as set by the Head of Sales.
- Working closely with Account Managers and Sales Consultants.
- Escalating and resolving areas of concern as raised by clients.
- Carrying out and analysing client satisfaction surveys and reviews.
- Monitoring company performance against service level agreements and identifying any potential issues.
- Updating a chosen CRM and ensuring account managers are aware of changes within clients.
- Passing leads to the sales team and following up on progress.
- Liaising with internal departments to ensure client needs are fulfilled effectively.
Contact the Financial Services Division Team
Email the Financial Services Division at email@example.com.
Candidates can submit a CV online using our Register online service.
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