Pensions Administrator Jobs

Pensions administrators oversee the day-to-day management of pension schemes and life insurance policies. A Pension Administration role may involve responding to enquiries, either by phone, in writing, or increasingly, online;  updating records, amending personal details, providing statements and processing payments; collecting the necessary paperwork and arranging for the pension or cash sum to be paid, once a claim has been made.

They are not permitted to give any direct advice, but can point people towards other information sources.

An individual working in pensions administration should be organised and efficient, work well in a team, have excellent communication skills and a polite, friendly manner, be confident with numbers and technology and enjoy working with people.

Employers include insurance and life assurance companies, as well as commercial and public sector organisations that manage their own employee pension schemes.

There are also specialist benefits consultancies that manage schemes on behalf of employers.  Administrators with experience are currently in high demand.

What do I need to get into pensions administration?

There are no specific qualifications for this role, although some employers ask for at least four GCSEs/S grades (A-C/1-3), or equivalent qualifications. There is no upper age limit for entry. Previous experience of customer service, accountancy or insurance is welcomed.

Training is supplied by each organisation. It is usually a combination of working alongside experienced administrators and studying for professional qualifications. A wide range of qualifications for personal pension scheme administrators is available, offered through several professional bodies. Some administrators may have to pass a professional examination to meet the Financial Services Authority (FSA) standards.

Progression is usually to team leader or supervisor. With additional training, some administrators may move into pensions advice, or into other areas, such as financial advice or consultancy.

Pensions administrators usually work 35 hours a week, from Monday to Friday. Part-time and job share opportunities are common.   Salaries range from around £20,000 to £24,000 plus benefits a year.

Contact the Financial Services Division Team

Email the Financial Services Division at financial@stafffinders.co.uk.

Candidates can submit a CV online using our Register online service.

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Job Listings

  1. Receptionist

    Location: Inverclyde

    Salary: £8.50 p/h

    Category: Receptionist

    Stafffinders are currently recruiting for a Receptionist in the Inverclyde area. 
    Salary: £8.00 - £8.50 per hour
    Tuesday - Friday (18.5hrs per week)
    Part-time, temporary ongoing.
    Holiday cover may be required - the successful candidate must be available to work full-time 8.15 - 5.15.
     
    The role

    Answering telephone calls ...

  2. Helpdesk Advisor

    Location: Glasgow

    Salary: £8.50 p/h

    Category: Switchboard Operator

    An opportunity has arisen for x2 Helpdesk Advisors to work within our clients business on a temporary basis for an initial 2-3 month period.
    This is a key role within the business ensuring all queries and problems are resolved and excellent customer service is delivered. Representing the brand in a ...

  3. Accounts Administrator

    Location: Edinburgh

    Salary: £10.00 to £10.50 p/h

    Category: Admin / Secretarial / PA

    Stafffinders are looking for a part-time Accounts Administrator to join the team of our client based in Scottish Borders.
    Working hours: Mon, Wednesday and Thursday 09:00-15:00

    Day-to-day responsibilities

    Processing of invoices.
    Verifying accounting information in the accounting system.
    Reconciling vendor accounts to supplier statements.
    Processing Purchase Ledgers
    Preparing ...

  4. Receptionist

    Location: Edinburgh

    Salary: TBC

    Category: Receptionist

    Staffinders are seeking a receptionist based in Edinburgh. Due to the nature of the role, telephone experience is essential as the main point of contact. Excellent levels of customer service are essential for this role as you will be directly dealing with customers on a face to face basis. 
     
    The ...

  5. Part-time Administrator

    Location: Edinburgh

    Salary: £18 to £20 p/a

    Category: Admin / Secretarial / PA

    Great part-time opportunity for an Administrator based in Edinburgh. This is a diverse role which encompasses traditional PA duties and office administration. It is an opportunity for a committed candidate to grow with a business and get involved with all aspects of operating a small company, working closely with the ...

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