Contact Centre Trainers take on an integral role within organisations, to provide high-quality coaching and support to agents in order to develop high levels of customer service and professionalism. It is the trainer’s responsibility to teach new and existing employees on how to handle customer calls, deal with problem-solving and encourage a good working relationship with all potential customers.
All training that you perform will reflect the organisation's key goals and objectives, whether that is to increase the productivity of the team, improve customer retention or to focus on providing an exceptional customer experience. You may be tasked with training the employees on a new system or product and will be readily available to support and assist the team with inquiries.
Am I qualified for a Training career in Contact Centres?
To become a Trainer within a Contact Centre environment, the ideal candidate will have previous experience working in a Contact Centre or Customer Service role and have a strong understanding of training materials. You will possess exceptional communication skills and be able to present information in an effective manner. Clients may also request that candidates have secured a degree in either Education, HR or a similar field.
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