Telesales Advisor Jobs

Telesales Advisors are sales professionals who use the telephone to match would-be customers with a product or service that best fits their needs and budget. Would-be customers can be other organisations or individuals. Telesales Advisor Jobs sell on behalf of a company to other organisations are often be referred to as Sales Representatives, while Telesales Advisors selling to individuals are often referred to as Telemarketing Representatives.

Telesales Advisor Jobs usually have two core functions;

1. Making outbound calls and sales, and
2. Receiving and progressing inbound enquires.

On outbound projects, Telesales Advisors will either preform cold-calls or contact warm leads who may have requested more information or a quotation. It is crucial that Advisors fully know and understand their product or service to effectively tweak their offering based on a potential customers’ requirements and budget.

With inbound enquires, Telesales Advisors are usually expected to turn enquires in sales. This is achieved by answering the potential customer’s questions and detailing why/how their product or service is different and better than those sold by competitors.

Receiving or make calls with regards to the product/service on sale, answering participant questions, as well as question participants to obtain full understanding of what information is being requested, knowledge of products, providing quality customer service on every call.

Requirement in Telesales Advisor Jobs

To be effective in this position, individuals need to be able to learn and understand the product or service they are selling. This ensures that they can best communicate how the product or service they are selling can satisfy the potential customers’ needs.

Successful Agents are normally ambitious, outgoing and confident with an excellent telephone manner. Commitment and a drive to succeed also make a good Telesales Advisor.

Other core competencies which are desirable for a Telesales Advisor job include:

  • A polite, calm and professional telephone manner
  • Excellent listening skills and having the ability to think on your feet
  • Excellent typing skills
  • Moderate computer skills
  • Ability to manage call lengths and convert calls/enquires into sales
  • Brilliant organisation and prioritisation skills

Hours & Salary

Many industries rely on Agents to gain new business. Common industries where candidates work across are telecommunication services, insurance and financial projects to just name a few.

Telesales Advisor jobs which focus in the business to business (B2B) sector will usually work traditional business hours; 9am-5.30pm Monday to Friday, whereas those involved in the business to consumer (B2C) sector can expect to work a variety of shifts, including, mornings, days, evenings, weekends and public holidays.

Telesales Advisors usually have a competitive base salary, with strong bonus and commission schemes on top and usually work towards individual and team sales targets, and any bonus or commissions is typically reflected by performance.

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