Team Leader Jobs

Team leader jobs within a contact centre will have responsibility for other members of the team using motivational skills and people management experience to ensure quality of service remains high and / or sales targets are being met.

Team leader jobs will take control of setting the team aims and priorities, monitoring their progress and planning the way ahead in accordance with the contact centre objectives and procedures.   Being the team leader will entail proactively and regularly performance managing CSR's including quality checks, appraisals, disciplinary etc. and overseeing personal development for individual members.

Team leader jobs must possess first rate communication skills in order to convey the goals of the team and the company and how those goals are to be met.  Team leader jobs will also thrive within an often fast-paced customer focused / sales driven environment using several techniques to monitor success and plan progress.

Team leader jobs must strive to cultivate a "team spirit" to provide an inspiring working environment where other team members will make every effort to succeed. 

Team Leader jobs should have experience within a contact centre environment, have the ability to manage and motivate staff with first rate communication skills.

Contact the Contact Centre Division Team

Email the Contact Centre Division at

Candidates can submit a CV online using our Register online service.

Contact Centre Jobs by Email

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Job Listings

  1. Outbound Sales Team Manager

    Location: Falkirk

    Salary: TBC

    Category: Team Manager/Leader

    An enthusiastic and driven Outbound Sales Team Manager is required to join our client based in Falkirk.
    This is an excellent opportunity to join a marketing leading company during a busy and exciting time.
    Your new role:
    You will be responsible for leading and motivating a team of outbound sales ...

  2. Customer Service Administrator

    Location: Ayr

    Salary: £7.83 p/h

    Category: Call Handler

    Stafffinders are currently looking for Customer Service staff to work within our clients well established business based in South Ayrshire. A great opportunity to be part of a team, providing Administrative and Customer Service support to customers via telephone and email.
    Monday to Friday 9-5pm.
    This is an on-going temporary ...

  3. Customer Service Advisor

    Location: Glasgow City Centre

    Salary: TBC

    Category: Inbound Customer Service

    Stafffinders are seeking exceptional Customer Service Advisors for an exciting opportunity based in Glasgow City Centre.
    This is an excellent time to join this successful and rapidly growing contact centre and start a new and exciting career.
    Your New Role
    You will provide first-class customer service at all times by ...

  4. Telesales Advisor

    Location: Larbert

    Salary: £7.95 p/h

    Category: Outbound Sales

    Stafffinders are working in partnership with Unisono, who are an outsourcing contact centre based in Larbert.  We have some exciting new Full Time and Part Time Contact Centre/Sales roles available within their service centre and would like to give you the opportunity to join them on their journey of ...