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Team Leader Jobs
Team Leaders within a contact centre will have responsibility for other members of the team using motivational skills and people management experience to ensure quality of service remains high and that sales targets are being met.
Team Leader jobs requires involves taking control of setting the team aims and priorities, monitoring their progress and planning the way ahead in accordance with the contact centre objectives and procedures. Being the Team Leader/Manager will entail proactively and regularly performance managing CSR's including quality checks, appraisals and disciplinary, and overseeing personal development for individual members.
Team Leaders must possess first rate communication skills in order to convey the goals of the team and the company and how those goals are to be met. Team Leaders will also thrive within an often fast-paced customer focused/sales driven environment using several techniques to monitor success and plan progress.
Likewise, they must strive to cultivate a "team spirit" to provide an inspiring working environment where other team members will make every effort to succeed.
To be successful in a Team Leader role, you should have experience within a contact centre environment, have the ability to manage and motivate staff with first rate communication skills.
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