Quality Assessor Jobs

Quality assessor jobs within a contact centre are responsible for ensuring that all agents are compliant with the guidelines of their governing body and company stipulations.  Quality assessors will not usually work on the contact centre floor, but from a remote operations desk in order to accredit agent's telephone calls.

Quality assessors will be required to score calls in order to achieve an overall percentage scoring for that agent. The score sheet usually consists of sections on compliance, customer focus, rapport etc.

Quality assessor jobs will usually need some experience of the required industry and governing body in order to ensure that each member of staff is compliant however training is almost always provided for this role as governing guidelines are always changing and can vary from one industry to another.

Quality assessor jobs should have experience of the required industry and governing body, have excellent attention to detail, confident to make quick decisions, be analytical and have a mature manner.

Life in a contact centre

As more and more companies outsource their customer service operations to contact centres, there has been a steep rise in the number of contact centre workers.

In Scotland alone, there is an estimated 100,000 plus people working in a range of roles. The salary range for a Quality assessor ranges from £22,000 to £25,000. The role isn't suited for everyone as it tends to suit those who thrive in a fast paced environment.

Contact the Contact Centre Division Team

Email the Contact Centre Division at contactcentre@stafffinders.co.uk.

Candidates can submit a CV online using our Register online service.

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Job Listings

  1. Canning Opportunites (MIDDLE EAST)

    Location: Rest of World

    Salary: £40000 to £100000 p/a

    Category: Management

    My client is a large and successful food manufacturer based in the Middle East. The company manufactures a range of products and they are currently looking to recruit candidates at all levels that have direct canning experience.
    There are vacancies available in all aspects of my clients manufacturing operation. (Printing ...

  2. General Manager

    Location: Paisley or Edinburgh

    Salary: TBC

    Category: Management

    Our client creates award-winning bespoke web and systems solutions for a clientele who require their sites to work more productively in order to meet their business aims. Approaching every contract with an inherent understanding that a web presence or system is about more than just marketing – it’s about ...