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Outbound Customer Service Agent Jobs
Outbound Customer Service Agent Jobs will usually be required to have some level of sales experience and a mature confident manner allowing them to deal with the general public. Whether your preference is to work Inbound Customer Service Jobs or otherwise, Scottish contact centres are heavily in demand.
Usually there will be an auto-dial system in place which will continuously direct calls to the next available outbound customer service agent's turret and this can therefore be quite a demanding and fast-paced job depending on the product and time of year.
As well as sales experience, outbound customer service agents will require to have a background in a customer service based environment in order that the customers have confidence in their abilities and also in their manner during the conversation. Outbound customer service agents will almost always have targets and KPI's to work towards on a weekly, monthly or even annual basis. These will normally include things like the number of calls taken, the time on a call and, of course, if a sale is made.
Demands of Outbound Customer Service Agent Jobs
In Customer Service Agent Jobs handling outbound calls can be quite stressful due to the nature of the position, however this is where a rich resource of different customer services experience will come into play. You will be rated as an outbound customer service agent on how successfully and how quickly you can turn a cold call, and possibly an irate customer, into a sale and to this end being an outbound customer service agent can be a very rewarding job.
Customer service agents should have some sales experience and experience in a customer service environment.
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