Outbound Customer Service Agent Jobs

Outbound customer service agent jobs will usually be required to have some level of sales experience and a mature confident manner allowing them to deal with the general public.   Usually there will be an auto-dial system in place which will continuously direct calls to the next available outbound customer service agent's turret and this can therefore be quite a demanding and fast-paced job depending on the product and time of year.

As well as sales experience, outbound customer service agent jobs will require to have a background in a customer service based environment in order that the customers have confidence in their abilities and also in their manner during the conversation.   Outbound customer service agent jobs will almost always have targets and KPI's to work towards on a weekly, monthly or even annual basis. These will normally include things like the number of calls taken, the time on a call and, of course, if a sale is made.

Outbound customer service agent jobs can be quite stressful due to the nature of the position, however this is where the outbound customer service agent jobs experience will come into play. You will be rated as an outbound customer service agent on how successfully and how quickly you can turn a cold call, and possibly an irate customer, into a sale and to this end being an outbound customer service agent can be a very rewarding job.

Outbound Customer Service Agent jobs should have some sales experience and experience in a customer service environment.

Contact the Contact Centre Division Team

Email the Contact Centre Division at contactcentre@stafffinders.co.uk.

Candidates can submit a CV online using our Register online service.

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Job Listings

  1. Telesales Advisor

    Location: Larbert

    Salary: £7.95 p/h

    Category: Outbound Sales

    Stafffinders are working in partnership with Unisono, who are an outsourcing contact centre based in Larbert. We have some exciting new Full Time and Part Time Contact Centre/Sales roles available within their service centre and would like to give you the opportunity to join them on their journey of ...

  2. Customer Service Administrator

    Location: Ayr

    Salary: £7.83 p/h

    Category: Call Handler

    Stafffinders are currently looking for Customer Service staff to work within our clients well established business based in South Ayrshire. A great opportunity to be part of a team, providing Administrative and Customer Service support to customers via telephone and email.
    Monday to Friday 9-5pm.
    This is an on-going temporary ...

  3. Outbound Sales Team Manager

    Location: Falkirk

    Salary: TBC

    Category: Team Manager/Leader

    An enthusiastic and driven Outbound Sales Team Manager is required to join our client based in Falkirk.
    This is an excellent opportunity to join a marketing leading company during a busy and exciting time.
    Your new role:
    You will be responsible for leading and motivating a team of outbound sales ...

  4. Customer Service Advisor

    Location: Glasgow City Centre

    Salary: TBC

    Category: Inbound Customer Service

    Stafffinders are seeking exceptional Customer Service Advisors for an exciting opportunity based in Glasgow City Centre.
    This is an excellent time to join this successful and rapidly growing contact centre and start a new and exciting career.
    Your New Role
    You will provide first-class customer service at all times by ...