I have had very good service from all at the Glasgow Office. They found me a temporary position, which I have now been in for more than a year. As a candidate, you are made to feel that nothing is a bother, which is not the case with some other organisations. They are very prompt at returning your calls and my weekly payment is never late or wrong. I do, however, speak more to Michelle. You are always very pleasant and friendly to deal with, which makes life a lot easier. Thank you Stafffinders for helping me.
Outbound Customer Service Agent Jobs
Outbound customer service agent jobs will usually be required to have some level of sales experience and a mature confident manner allowing them to deal with the general public. Usually there will be an auto-dial system in place which will continuously direct calls to the next available outbound customer service agent's turret and this can therefore be quite a demanding and fast-paced job depending on the product and time of year.
As well as sales experience, outbound customer service agent jobs will require to have a background in a customer service based environment in order that the customers have confidence in their abilities and also in their manner during the conversation. Outbound customer service agent jobs will almost always have targets and KPI's to work towards on a weekly, monthly or even annual basis. These will normally include things like the number of calls taken, the time on a call and, of course, if a sale is made.
Outbound customer service agent jobs can be quite stressful due to the nature of the position, however this is where the outbound customer service agent jobs experience will come into play. You will be rated as an outbound customer service agent on how successfully and how quickly you can turn a cold call, and possibly an irate customer, into a sale and to this end being an outbound customer service agent can be a very rewarding job.
Outbound Customer Service Agent jobs should have some sales experience and experience in a customer service environment.
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