Inbound Customer Service Jobs in Contact Centres

In an Inbound Customer Service role, the candidate will make and receive calls to and from customers or clients providing answers to questions and queries related to the company's products or services.  Using the often bespoke system inbound and outbound customer service agents will deal with incoming and outbound calls providing first class customer service on behalf of their company.

Often fast paced and target driven, inbound customer service agents will have a strong customer service background and exceptional listening and communication skills in order to assist all incoming calls effectively and efficiently.

Inbound Customer Service Jobs for team players

Many contact centres will rely on both inbound and outbound customer service and sales agents to work within a team with a common goal requiring each agent to be a team player.

They will be motivated by a busy, interactive environment and be interested in assisting people. Sometimes dealing with complaints, a customer service agent will be able to remain calm in sometimes pressurised and stressful situations, all the time remaining professional and imparting the correct advice according to company policies. 

 

Contact the Contact Centre Division Team

Email the Contact Centre Division at contactcentre@stafffinders.co.uk.

Candidates can submit a CV online using our Register online service.

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Job Listings

  1. Customer Service Advisor

    Location: Glasgow

    Salary: TBC

    Category: Inbound Customer Service

     
     
    Stafffinders are currently looking for various customer service advisors to join our well-established contact centre client based in Glasgow. You will have the opportunity to work along a great team, offer excellent customer service and make full use of some excellent staff benefits.
     
    Both part time and full-time candidates are ...