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Inbound/Outbound Sales & Customer Service Agent Jobs
Inbound / Outbound Sales and Customer Service will make and receive calls to and from customers or clients providing answers to questions and queries related to the company's products or services. Using the often bespoke system inbound/outbound customer service agents jobs will deal with incoming/outbound calls providing first class customer service on behalf of their company.
Often fast paced and target driven inbound customer service agent jobs will have a strong customer service background and exceptional listening and communication skills in order to assist all incoming calls effectively and efficiently.
Many contact centres will rely on both inbound and outbound customer service and sales agents to work within a team with a common goal requiring each agent to be a team player.
Inbound/outbound customer service agents will be motivated by a busy, interactive environment and be interested in assisting people. Sometimes dealing with complaints an inbound/outbound customer service agent will be able to remain calm in sometimes pressurised and stressful situations, all the time remaining professional and imparting the correct advice according to company policies.
Inbound/outbound Customer Service Agents should have a strong customer service background and exceptional listening and communication skills.
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