Inbound Customer Service Jobs in Contact Centres

In an Inbound Customer Service role, the candidate will make and receive calls to and from customers or clients providing answers to questions and queries related to the company's products or services.  Using the often bespoke system inbound and outbound customer service agents will deal with incoming and outbound calls providing first class customer service on behalf of their company.

Often fast paced and target driven, inbound customer service agents will have a strong customer service background and exceptional listening and communication skills in order to assist all incoming calls effectively and efficiently.

What kind of person makes a good customer service agent?

Many contact centres will rely on both inbound and outbound customer service and sales agents to work within a team with a common goal requiring each agent to be a team player.

They will be motivated by a busy, interactive environment and be interested in assisting people. Sometimes dealing with complaints, a customer service agent will be able to remain calm in sometimes pressurised and stressful situations, all the time remaining professional and imparting the correct advice according to company policies. 

 

Contact the Contact Centre Division Team

Email the Contact Centre Division at contactcentre@stafffinders.co.uk.

Candidates can submit a CV online using our Register online service.

Contact Centre Jobs by Email

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Job Listings

  1. Customer Service Administrator

    Location: Ayr

    Salary: £7.83 p/h

    Category: Call Handler

    Stafffinders are currently looking for Customer Service staff to work within our clients well established business based in South Ayrshire. A great opportunity to be part of a team, providing Administrative and Customer Service support to customers via telephone and email.
    Monday to Friday 9-5pm.
    This is an on-going temporary ...

  2. Call Handler

    Location: Ayr

    Salary: £7.83 p/h

    Category: Call Handler

    Stafffinders are currently looking for a Call Handler to work within our clients well established business based in Ayr. A great opportunity to be part of a team, providing Customer Service support to customers via telephone and email.
    Monday to Friday 9-5pm. This is an immediate start 
    Hourly rate: £7 ...

  3. Outbound Sales Agent

    Location: Falkirk

    Salary: TBC

    Category: Outbound Sales

    Stafffinders are recruiting for permanent outbound customer service agents in the Falkirk area, this is an exciting opportunity to be part of a brand new team who will working on behalf of a national energy supplier. 
    Stafffinders are currently recruiting for a hungry core team of  outbound customer service agents ...