Inbound Customer Service Jobs in Contact Centres

In an Inbound Customer Service role, the candidate will make and receive calls to and from customers or clients providing answers to questions and queries related to the company's products or services.  Using the often bespoke system inbound and outbound customer service agents will deal with incoming and outbound calls providing first class customer service on behalf of their company.

Often fast paced and target driven, inbound customer service agents will have a strong customer service background and exceptional listening and communication skills in order to assist all incoming calls effectively and efficiently.

What kind of person makes a good customer service agent?

Many contact centres will rely on both inbound and outbound customer service and sales agents to work within a team with a common goal requiring each agent to be a team player.

They will be motivated by a busy, interactive environment and be interested in assisting people. Sometimes dealing with complaints, a customer service agent will be able to remain calm in sometimes pressurised and stressful situations, all the time remaining professional and imparting the correct advice according to company policies. 


Contact the Contact Centre Division Team

Email the Contact Centre Division at

Candidates can submit a CV online using our Register online service.

Contact Centre Jobs by Email

Join our contact centre mailing list and never miss an opportunity.

recieve update button

Job Listings

  1. Customer Service Advisor

    Location: Glasgow City Centre

    Salary: TBC

    Category: Inbound Customer Service

    Stafffinders are seeking exceptional Customer Service Advisors for an exciting opportunity based in Glasgow City Centre.
    This is an excellent time to join this successful and rapidly growing contact centre and start a new and exciting career.
    Your New Role
    You will provide first-class customer service at all times by ...

  2. Customer Service Administrator

    Location: Ayr

    Salary: £7.83 p/h

    Category: Call Handler

    Stafffinders are currently looking for Customer Service staff to work within our clients well established business based in South Ayrshire. A great opportunity to be part of a team, providing Administrative and Customer Service support to customers via telephone and email.
    Monday to Friday 9-5pm.
    This is an on-going temporary ...

  3. Outbound Sales Team Manager

    Location: Falkirk

    Salary: TBC

    Category: Team Manager/Leader

    An enthusiastic and driven Outbound Sales Team Manager is required to join our client based in Falkirk.
    This is an excellent opportunity to join a marketing leading company during a busy and exciting time.
    Your new role:
    You will be responsible for leading and motivating a team of outbound sales ...

  4. Telesales Advisor

    Location: Larbert

    Salary: £7.95 p/h

    Category: Outbound Sales

    Stafffinders are working in partnership with Unisono, who are an outsourcing contact centre based in Larbert.  We have some exciting new Full Time and Part Time Contact Centre/Sales roles available within their service centre and would like to give you the opportunity to join them on their journey of ...