Contact Centre Director Jobs

Contact Centre Directors represent an integral part of an organisation as you will be responsible for leading and supervising a team to ensure all operations are delivered to a high standard. You will take control of the company’s overall strategy and objectives and be able to monitor all progress from start to finish.

Providing regular assistance and support to all Contact Centre employees is a vital responsibility for the Contact Centre Director, whilst ensuring that all workers comply with the business’s procedures and practices. As the Contact Centre Director, you will be responsible for creating frequent reports and review the worker's contributions to ensure you are meeting company goals.

Do I qualify for a Contact Centre Director role?

In order to qualify for a Contact Centre Director role, you must be able to demonstrate strong leadership skills, provide development and training opportunities, and ensure effective communication throughout your team. Previous experience within a similar role is essential and you should ideally acquire a degree in Business, Administration or Communications Management to be considered for this type of role.

Continuous work opportunities and training

Opportunities for Customer Services Managers occur in towns and cities throughout the UK. You might be able to work towards a work-based qualification, leading to a professional qualification with the Institute of Customer Service.  

Contact the Contact Centre Division Team

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Candidates can submit a CV online using our Register online service.

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