Customer Retention Advisor Jobs

Are you high energy, with a passion to succeed? Can you see yourself in an exciting, customer focused role? Do you want to work on behalf of some renowned brands?

Contact Centre Customer Retention Advisor Jobs might be the way forward. You'll be speaking to customers who have cancelled their policy or missed a payment and you'll be making outbound calls to understand their reasons for cancelling. You'll spend time helping the customer understand the value in their cover and ensure the family remains protected. Customers need advice and service on any day, at any time so you need to be really flexible.

Hard work is always rewarded in contact centres with competitive commission structures that means a monthly bonus on top of your weekly wages, as well as regular prizes and incentives.

Experience for Customer Retention Advisor Jobs

Being a confident communicator is a must and you will need to be a great listener, with strong rapport building skills.

With extensive training, and a good working knowledge of computer usage, you should have the tools necessary to thrive on outperforming targets. 

Expected salary and work conditions

Pay Rate tends to vary according to contact centre organisation but there is almost always commission on offer. The working hours will be 37.5 hours per week on a shift basis working anytime between Monday to Friday or Saturday and Sunday. Much depends on the nature of the client business as to when you will be required to be on call.

Contact the Contact Centre Division Team

Email the Contact Centre Division at

Candidates can submit a CV online using our Register online service.

Contact Centre Jobs by Email

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Job Listings

  1. Scheduling Operator / Shift Planner

    Location: Paisley

    Salary: £22300 p/a

    Category: Resource Planning

    An exciting opportunity has emerged for a Shift Planner to join my prestigious client based in Paisley. Ideally someone from a contact centre or customer service background would work well in this role as there can be high volume calls at times and you will be responsible for shift planning ...