I have had very good service from all at the Glasgow Office. They found me a temporary position, which I have now been in for more than a year. As a candidate, you are made to feel that nothing is a bother, which is not the case with some other organisations. They are very prompt at returning your calls and my weekly payment is never late or wrong. I do, however, speak more to Michelle. You are always very pleasant and friendly to deal with, which makes life a lot easier. Thank you Stafffinders for helping me.
Contact Centre Operations Manager Jobs
Contact centre operations managers report to the operations director within a contact centre. Operations managers may be required to have on-line experience, contact centre experience and perhaps experience of working internationally. The manager of contact centre operations will oversee the day to day management of the team and is responsible for connecting the support functions to both the business and the internal/external suppliers. They will be responsible for capital expenditure budgeting including maintenance contracts and the negotiation of service level agreements with suppliers as well as providing 24 x 7 support to the contact centre.
The salary for a contact centre manager is usually around £29,000. Their working hours can vary but may be unsocial times depending on the opening hours of the contact centre.
What do you need to be a Contact Centre Manager?
- experienced in problem solving
- able to work to tight deadlines
- have exceptional organisation ability
- have excellent IT skills
- have an understanding of networking and internet principles (advantageous)
Contact the Contact Centre Division Team
Email the Contact Centre Division at contactcentre@stafffinders.co.uk.
Candidates can submit a CV online using our Register online service.
Contact Centre Jobs by Email
Join our contact centre mailing list and never miss an opportunity.
Job Listings
Customer Service Administrator
Location: Ayr
Salary: £7.83 p/h
Category: Call Handler
Stafffinders are currently looking for Customer Service staff to work within our clients well established business based in South Ayrshire. A great opportunity to be part of a team, providing Administrative and Customer Service support to customers via telephone and email.
Monday to Friday 9-5pm.
This is an on-going temporary ...Location: Falkirk
Salary: TBC
Category: Team Manager/Leader
An enthusiastic and driven Outbound Sales Team Manager is required to join our client based in Falkirk.
This is an excellent opportunity to join a marketing leading company during a busy and exciting time.
Your new role:
You will be responsible for leading and motivating a team of outbound sales ...Location: Glasgow City Centre
Salary: TBC
Category: Inbound Customer Service
Stafffinders are seeking exceptional Customer Service Advisors for an exciting opportunity based in Glasgow City Centre.
This is an excellent time to join this successful and rapidly growing contact centre and start a new and exciting career.
Your New Role
You will provide first-class customer service at all times by ...Production/Manufacturing Manager
Location: Ayrshire North
Salary: £30000 to £30000 p/a
Category: Management
We are currently recruitinig for a Production/Manufacturing Manager for our client who are a family run manufacturing company basd in North Ayrshire.
Key Responsibilities:Look at setting up and running an effective IT led production planning system, looking at daily production schedules in line with quality control and agreed ...
Location: Larbert
Salary: £7.95 p/h
Category: Outbound Sales
Stafffinders are working in partnership with Unisono, who are an outsourcing contact centre based in Larbert. We have some exciting new Full Time and Part Time Contact Centre/Sales roles available within their service centre and would like to give you the opportunity to join them on their journey of ...
