Contact Centre Operations Manager Jobs 

Contact centre operations managers report to the operations director within a contact centre. Operations managers may be required to have on-line experience, contact centre experience and perhaps experience of working internationally. The manager of contact centre operations will oversee the day to day management of the team and is responsible for connecting the support functions to both the business and the internal/external suppliers.   They will be responsible for capital expenditure budgeting including maintenance contracts and the negotiation of service level agreements with suppliers as well as providing 24 x 7 support to the contact centre.

The salary for a contact centre manager is usually around £29,000. Their working hours can vary but may be unsocial times depending on the opening hours of the contact centre.

What do you need to be a Contact Centre Manager?

  • experienced in problem solving
  • able to work to tight deadlines
  • have exceptional organisation ability
  • have excellent IT skills
  • have an understanding of networking and internet principles (advantageous)

Contact the Contact Centre Division Team

Email the Contact Centre Division at callcentre@stafffinders.co.uk.

Candidates can submit a CV online using our Register online service.

Contact Centre Jobs by Email

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Job Listings

  1. German Speaking Customer Service Advisor

    Location: Glasgow

    Salary: TBC

    Category: Inbound Customer Service

    Are you Fluent in both German and English?
    Do you have experience providing technical customer support?
    Are you looking for part-time or full-time home-based working?
    Then Stafffinders could have the perfect role for you! 
    We are currently looking for an experienced German Speaking Customer Service Advisors on behalf of our ...

  2. Thai Speaking Customer Service Advisor

    Location: Glasgow

    Salary: TBC

    Category: Inbound Customer Service

    Are you fluent in both Thai and English?
    Do you have experience providing technical customer support?
    Are you looking for part-time or full-time home-based working?
    Then Stafffinders could have the perfect role for you! 
    We are currently looking for an experienced Thai Speaking Customer Service Advisors on behalf of our ...

  3. Brazilian Portuguese Speaking Customer Service Advisor

    Location: Glasgow

    Salary: TBC

    Category: Inbound Customer Service

    Are you fluent in both Brazilian Portuguese and English?
    Do you have experience providing technical customer support?
    Are you looking for part-time or full-time home-based working?
    Then Stafffinders could have the perfect role for you! 
    We are currently looking for an experienced Brazilian Portuguese Speaking Customer Service Advisors on behalf ...