Contact Centre Operations Manager Jobs 

Contact centre operations managers report to the operations director within a contact centre. Operations managers may be required to have on-line experience, contact centre experience and perhaps experience of working internationally. The manager of contact centre operations will oversee the day to day management of the team and is responsible for connecting the support functions to both the business and the internal/external suppliers.   They will be responsible for capital expenditure budgeting including maintenance contracts and the negotiation of service level agreements with suppliers as well as providing 24 x 7 support to the contact centre.

The salary for a contact centre manager is usually around £29,000. Their working hours can vary but may be unsocial times depending on the opening hours of the contact centre.

What do you need to be a Contact Centre Manager?

  • experienced in problem solving
  • able to work to tight deadlines
  • have exceptional organisation ability
  • have excellent IT skills
  • have an understanding of networking and internet principles (advantageous)

Contact the Contact Centre Division Team

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Job Listings

  1. Canning Opportunites (MIDDLE EAST)

    Location: Rest of World

    Salary: £40000 to £100000 p/a

    Category: Management

    My client is a large and successful food manufacturer based in the Middle East. The company manufactures a range of products and they are currently looking to recruit candidates at all levels that have direct canning experience.
    There are vacancies available in all aspects of my clients manufacturing operation. (Printing ...

  2. Demand and Forecasting Manager

    Location: Midlothian

    Salary: TBC

    Category: Management

    An Internationally operating business that holds fantastic heritage is currently looking to recruit a Demand & Forecasting Manager.
    The Role:
    To facilitate consistent delivery of service on products into UK's leading retailers and International Distributors (for both ongoing and promoted SKUs) by producing timely and accurate demand forecasts that will ...

  3. General Manager

    Location: Paisley or Edinburgh

    Salary: TBC

    Category: Management

    Our client creates award-winning bespoke web and systems solutions for a clientele who require their sites to work more productively in order to meet their business aims. Approaching every contract with an inherent understanding that a web presence or system is about more than just marketing – it’s about ...