Contact Centre Operations Manager Jobs 

Contact centre operations managers report to the operations director within a contact centre. Operations managers may be required to have on-line experience, contact centre experience and perhaps experience of working internationally. The manager of contact centre operations will oversee the day to day management of the team and is responsible for connecting the support functions to both the business and the internal/external suppliers.   They will be responsible for capital expenditure budgeting including maintenance contracts and the negotiation of service level agreements with suppliers as well as providing 24 x 7 support to the contact centre.

The salary for a contact centre manager is usually around £29,000. Their working hours can vary but may be unsocial times depending on the opening hours of the contact centre.

What do you need to be a Contact Centre Manager?

  • experienced in problem solving
  • able to work to tight deadlines
  • have exceptional organisation ability
  • have excellent IT skills
  • have an understanding of networking and internet principles (advantageous)

Contact the Contact Centre Division Team

Email the Contact Centre Division at contactcentre@stafffinders.co.uk.

Candidates can submit a CV online using our Register online service.

Contact Centre Jobs by Email

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Job Listings

  1. Customer Service Administrator

    Location: Ayr

    Salary: £7.83 p/h

    Category: Call Handler

    Stafffinders are currently looking for Customer Service staff to work within our clients well established business based in South Ayrshire. A great opportunity to be part of a team, providing Administrative and Customer Service support to customers via telephone and email.
    Monday to Friday 9-5pm.
    This is an on-going temporary ...

  2. Outbound Sales Team Manager

    Location: Falkirk

    Salary: TBC

    Category: Team Manager/Leader

    An enthusiastic and driven Outbound Sales Team Manager is required to join our client based in Falkirk.
    This is an excellent opportunity to join a marketing leading company during a busy and exciting time.
    Your new role:
    You will be responsible for leading and motivating a team of outbound sales ...

  3. Customer Service Advisor

    Location: Glasgow City Centre

    Salary: TBC

    Category: Inbound Customer Service

    Stafffinders are seeking exceptional Customer Service Advisors for an exciting opportunity based in Glasgow City Centre.
    This is an excellent time to join this successful and rapidly growing contact centre and start a new and exciting career.
    Your New Role
    You will provide first-class customer service at all times by ...

  4. Production/Manufacturing Manager

    Location: Ayrshire North

    Salary: £30000 to £30000 p/a

    Category: Management

    We are currently recruitinig for a Production/Manufacturing Manager for our client who are a family run manufacturing company basd in North Ayrshire.
    Key Responsibilities: 

    Look at setting up and running an effective IT led production planning system, looking at daily production schedules in line with quality control and agreed ...

  5. Telesales Advisor

    Location: Larbert

    Salary: £7.95 p/h

    Category: Outbound Sales

    Stafffinders are working in partnership with Unisono, who are an outsourcing contact centre based in Larbert. We have some exciting new Full Time and Part Time Contact Centre/Sales roles available within their service centre and would like to give you the opportunity to join them on their journey of ...