I have had very good service from all at the Glasgow Office. They found me a temporary position, which I have now been in for more than a year. As a candidate, you are made to feel that nothing is a bother, which is not the case with some other organisations. They are very prompt at returning your calls and my weekly payment is never late or wrong. I do, however, speak more to Michelle. You are always very pleasant and friendly to deal with, which makes life a lot easier. Thank you Stafffinders for helping me.
Contact Centre Manager Jobs
Contact centre manager jobs are responsible for the daily running and management of a contact centre through the effective use of resources.
Depending on the size of the operation, contact centre manager jobs will coordinate and motivate contact centre staff. The contact centre manager is responsible for meeting and the possible setting of customer service targets and planning areas of improvement or development. Contact centre manager jobs liaises with the businesses that the contact centre provides services for, as well as with the third parties who supply products to the centre.
There are two main contact centres - inbound and outbound (some contact centres incorporate both) the contact centre manager will be responsible for ensuring that the contact centre runs smoothly. Contact centre manager jobs will organise staffing including shift patterns and the number of staff required to meet the demand. Contact centre manager jobs will be responsible for forecasting and analyzing data against budget figures on a weekly/monthly basis. Contact centre manager jobs will also analyse performance statistics, e.g. average speed of answer, average time of abandonment and will make decisions on the basis of performance statistics, for example which members of staff need to improve, how effective the current scripts are etc.
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Location: Ayrshire North
Salary: £30000 to £30000 p/a
We are currently recruitinig for a Production/Manufacturing Manager for our client who are a family run manufacturing company basd in North Ayrshire.
Look at setting up and running an effective IT led production planning system, looking at daily production schedules in line with quality control and agreed ...