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Bilingual Agent Jobs
Bilingual agent jobs will usually be required to be fluent in a minimum of two foreign languages coupled with a very high level of customer service experience and a mature confident manner allowing them to deal with the general public.
Usually Bilingual agent jobs will be an auto-dial system in place which will continuously direct calls to the next available bilingual agent's turret and this can therefore be quite a demanding and fast-paced job depending on the product and time of year.
As well as customer service experience, bilingual agent jobs may be required to have a background in a sales based environment.
Bilingual agent jobs will almost always have targets and KPI's to work towards on a weekly, monthly or even annual basis in the same way as any other contact centre agent. These will normally include things like the number of calls taken, the time on a call and the level of customer service demonstrated to the customer.
Being a bilingual agent can be quite stressful due to the nature of the position, however this is where the agent's experience will come into play. You will be rated as a bilingual agent on how successfully and how quickly each call is dealt with.
Bilingual agent jobs requirements
A Bilingual Agent should be fluent in a minimum of two languages, have experience in a customer service environment and a sales background experience an advantage.
Contact Centre Jobs by Email
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Category: Team Manager/Leader
An enthusiastic and driven Outbound Sales Team Manager is required to join our client based in Falkirk.
This is an excellent opportunity to join a marketing leading company during a busy and exciting time.
Your new role:
You will be responsible for leading and motivating a team of outbound sales ...
Salary: £7.95 p/h
Category: Call/Contact Centres
Stafffinders are working in partnership with Unisono, who are an outsourcing contact centre based in Larbert. We have some exciting new Full Time and Part Time Contact Centre/Sales roles available within their service centre and would like to give you the opportunity to join them on their journey of ...