Bilingual Agent Jobs

Bilingual agent jobs will usually be required to be fluent in a minimum of two foreign languages coupled with a very high level of customer service experience and a mature confident manner allowing them to deal with the general public.

Usually Bilingual agent jobs will be an auto-dial system in place which will continuously direct calls to the next available bilingual agent's turret and this can therefore be quite a demanding and fast-paced job depending on the product and time of year.

As well as customer service experience, bilingual agent jobs may be required to have a background in a sales based environment.

Bilingual agent jobs will almost always have targets and KPI's to work towards on a weekly, monthly or even annual basis in the same way as any other contact centre agent. These will normally include things like the number of calls taken, the time on a call and the level of customer service demonstrated to the customer.

Being a bilingual agent can be quite stressful due to the nature of the position, however this is where the agent's experience will come into play. You will be rated as a bilingual agent on how successfully and how quickly each call is dealt with. 

Bilingual agent jobs requirements

A Bilingual Agent should be fluent in a minimum of two languages, have experience in a customer service environment and a sales background experience an advantage.

Contact the Contact Centre Division Team

Email the Contact Centre Division at

Candidates can submit a CV online using our Register online service.

Contact Centre Jobs by Email

Join our contact centre mailing list and never miss an opportunity.

recieve update button

Job Listings

  1. Customer Service Administrator

    Location: Ayr

    Salary: £7.83 p/h

    Category: Call Handler

    Stafffinders are currently looking for Customer Service staff to work within our clients well established business based in South Ayrshire. A great opportunity to be part of a team, providing Administrative and Customer Service support to customers via telephone and email.
    Monday to Friday 9-5pm.
    This is an on-going temporary ...

  2. Outbound Sales Agent

    Location: Falkirk

    Salary: TBC

    Category: Outbound Sales

    Stafffinders are recruiting for permanent outbound customer service agents in the Falkirk area, this is an exciting opportunity to be part of a brand new team who will working on behalf of a national energy supplier. 
    Stafffinders are currently recruiting for a hungry core team of  outbound customer service agents ...