Could not recommend stafffinders enough. I met with Chloe, and already she had me in mind for a position that had just come up. She organised the interview, and I was successful. Throughout the temping experience she was always readily available with advice, or help. I am now a permanent employee and could not have done it without stafffinders.
Thank you so much Chloe x
Bilingual Agent Jobs
Bilingual agent jobs will usually be required to be fluent in a minimum of two foreign languages coupled with a very high level of customer service experience and a mature confident manner allowing them to deal with the general public.
Usually Bilingual agent jobs will be an auto-dial system in place which will continuously direct calls to the next available bilingual agent's turret and this can therefore be quite a demanding and fast-paced job depending on the product and time of year.
As well as customer service experience, bilingual agent jobs may be required to have a background in a sales based environment.
Bilingual agent jobs will almost always have targets and KPI's to work towards on a weekly, monthly or even annual basis in the same way as any other contact centre agent. These will normally include things like the number of calls taken, the time on a call and the level of customer service demonstrated to the customer.
Being a bilingual agent can be quite stressful due to the nature of the position, however this is where the agent's experience will come into play. You will be rated as a bilingual agent on how successfully and how quickly each call is dealt with.
Bilingual agent jobs requirements
A Bilingual Agent should be fluent in a minimum of two languages, have experience in a customer service environment and a sales background experience an advantage.
Contact Centre Jobs by Email
Join our contact centre mailing list and never miss an opportunity.
We don't have any jobs advertised for this job title at the moment.