IT Infrastructure Jobs

Infrastructure Manager Jobs are primarily a management role, but a technical background and experience of some of the relevant infrastructure is essential to be successful in this position. Of equal importance is the ability to communicate technical topics to non-technical personnel and convey full understanding. Team collaboration with Solution Architects and Technical Account Management will ensure solutions are supportable and fit for purpose.

Key Duties and Responsibilities:

• Lead and manage your team ensuring high-quality service delivery

• Own the infrastructure service

• Work closely with the Project Management team to manage the overall project schedule, prioritisation and dependencies

• Work closely with the Support Management team to address service issues and proactive service enhancements

• Ensure performance management process is followed in the agreed timeline for all team members

• Proactive ownership of technology platforms supported by your team

• Preparation and management of an annual infrastructure refresh plan for the areas supported by your team

• Participate in the development of and/or review of standards, documentation and methods of working

Core Skills for IT Infrastructure Managers:

• Strong communication skills

• Experience in building and managing technical teams

• Experience in managing cross-site teams

• Ability to transform technical knowledge into the business language (e.g. reports, presentations, etc.)

• Experience working in ITIL framework for service delivery

• Excellent operational delivery skills with a proven record of delivering plans and projects within timescale and budget

• Experience in implementing process improvements

• Supplier management experience

• High-level technical experience of some of the following platforms: Microsoft Windows, Exchange, Office 365 Managing and maintaining Infrastructure (Domain, DHCP, DNS)

• Experience administering vMware Linux Enterprise Storage - Dell EMC, NetApp Intel Hardware Backup technologies

• Significant exposure and experience with cloud technologies

Skillsets and Personal Abilities:

• Ability to communicate technical topics to non-technical personnel

• Strong analytical and problem-solving skills

• Strong leadership skills with the ability to perform complex scheduling, control and planning functions

• Demonstrated ability to influence individuals, lead teams and work effectively with executive management