Job details

Category:

Call/Contact Centres

Reference number:

276311RBFF

Published:

09 May 08

Based in:

Cumbernauld

Salary:

£13,500 - £15,000

Extras:

• 
• 

Customer Assistance Advisor
?13,000 – ?15,000 dependent on experience + bonus OTE ?18,000 – ?24,000

Contract ASAP – 31 October (possibly longer)

We are looking for Customer Assistance Advisors for our client, a major financial services organisation on a full time contract basis. Our client is based in Cumbernauld, Lanarkshire (parking available). This position will be working within the collections department. Working hours are 12.30 ? 21.30, some weekends are included.

Responsibilities & Duties

*Dealing with in & out bound collections
*Negotiation, collection, and processing of payments
*Agreeing payment with the customer or their representative, whilst ensuring all contact information is up to date
*Contacting appropriate third parties such as debt collection agencies and solicitors to determine location information
*Maintaining a high standard of customer care
*Good communications skills and excellent telephone manner with the ability to handle complex enquiries
*Minimum one-year?s Contact Centre experience would be beneficial but not essential
*Basic PC skills
*Determination, Assertive and confident in own abilities

We are looking for confident & enthusiastic people with excellent communication skills. Full and comprehensive training is provided.

Benefits

*Onsite gym
*Childcare vouchers
*Excellent incentives and bonus scheme
*Excellent starting salary
*Free Parking

Please email your CV to contactcentre@stafffinders.co.uk or alternatively call Stafffinders on 0141 248 6898 for further information.

You can also POP-IN to our offices at 125 Buchanan Street Glasgow (3rd Floor office, just up from TGI Fridays between Hobs and The White Company) between the hours of 9am-5pm