Telesales Agent Jobs

Telesales Agent jobs are knowledgeable  and understand their product well.

Telesales Agent jobs match would-be customers with the product or service that best fits both their needs and budget.  When he learns about the customers needs he would then communicate how the products or services he is selling will help the customer satisfy those needs.

Telesales Agent jobs also needs to have a good understanding of what they are selling and how it is different/better than similar products or services sold by competitors.  Telesales Agents jobs include handling inbound and/or outbound calls dependant on the specific project.

Telesales Agent jobs normally work towards sales targets and sell many products and services such as telecommunications services, insurance, financial products, etc.

Successful candidates are normally ambitious, outgoing and confident with an excellent telephone manner.  Commitment and drive also make a good Telesales Agent.

On outbound projects agents normally perform cold-calls or will contact potential customers who may have shown an interest in the product on offer or have maybe requested a quotation.  Inbound telesales agent jobs are usually expected to convert enquiries into sales.

Telesales Agent jobs everyday tasks include-

Receiving or make calls with regards to the product/service on sale, answering participant questions, as well as question participants to obtain full understanding of what information is being requested, knowledge of products, providing quality customer service on every call.
Telesales Agents must-
Communicate clearly and effectively with participants.
Promote good listening skills.
Manage length of calls.
Recognise and manage assertive customer calls.
Convert calls and enquiries into sales
Organise and prioritise duties.
Core Competencies:
Excellent Typing Skills
Moderate computer skills, PC & Internet  
Excellent Customer Service Skills
Professional telephone manner