Team Leader Jobs

A team leader job within a contact centre will have responsibility for other members of the team using motivational skills and people management experience to ensure quality of service remains high and / or sales targets are being met.

The team leader will take control of setting the team aims and priorities, monitoring their progress and planning the way ahead in accordance with the contact centre objectives and procedures.   Being the team leader will entail proactively and regularly performance managing CSR's including quality checks, appraisals, disciplinary etc. and overseeing personal development for individual members.

A team leader must possess first rate communication skills in order to convey the goals of the team and the company and how those goals are to be met.  A team leader will also thrive within an often fast-paced customer focused / sales driven environment using several techniques to monitor success and plan progress.

Team leaders must strive to cultivate a "team spirit" to provide an inspiring working environment where other team members will make every effort to succeed. 

Job requirements

A Team Leader should

• have experience within a contact centre environment
• have the ability to manage and motivate staff
• have first rate communication skills