Operations Manager Jobs 

Operations manager jobs reports to the operations director within a contact centre. Operations manager jobs may be required to have on-line experience, contact centre experience and perhaps experience of working internationally. Operations manager jobs will oversee the day to day management of the contact centre team and is responsible for connecting the support functions to both the business and the internal/external suppliers.   Operations manager jobs will be responsible for capital expenditure budgeting including maintenance contracts and the negotiation of service level agreements with suppliers as well as provide 24 x 7 support to the contact centre. 

Operations manager jobs will be responsible for the coordinating of the suppliers to resolve any system/network/data problems within the contact centre.

Operations Manager Jobs requirements

An Operations Manager should

  • be experienced in problem solving
  • be able to work to tight deadlines
  • have exceptional organisation agility
  • have excellent IT skills
  • may need to have an understanding of networking and internet principles (advantageous)

 

Success story

 

We have always found Stafffinders to deliver a consistently professional service with a genuine personal touch.  They supply us with a weekly bank of staff to cover weekly shifts from 16 hours to 200 hours.  The hospitality team work hard to ensure we receive consistency in service and are very well organised in ensuring our needs are met.

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Job sectors

Edinburgh | Glasgow | Paisley

Head Office: 6 New Street, PA1 1XY